Guest Experience Lead - Front Office & Night Audit

Cebu Safari and Adventure Park; Sogod; On-site; PHP 312,000 - 469,000; Full time

Job summary

Cebu Safari and Adventure Park invites applications for a Front Office Supervisor assigned at El Mar Resort, Sogod, Cebu. You will lead front desk operations, ensure guest satisfaction, and supervise associates while handling night audits and revenue reports.

Requirements include a Bachelor’s degree in Hospitality and Tourism Management, 1–2 years in front office, strong communication, and leadership. Willing to relocate to Sogod or nearby areas; computer literate; proactive with excellent time

Qualifications

• Must be a graduate of Bachelor’s degree of Hospitality and Tourism Management or related courses.
• Has 1–2 years of experience in hotel/front office operations/customer service.
• Good Communication and Interpersonal Skills.
• Computer Literate.
• Exercise quality demeanour and professional telephone etiquette.
• Advanced telephone etiquette, excellent time management skills.
• Detailed understanding and experience of front desk operations.
• Focus and self-drive; initiative and proactive.
• Ability to handle complex situations and make sound decisions under pressure.
• Exceptional organizational skills and accuracy in record-keeping.
• Proven ability to lead, motivate and develop team members.
• Strong guest relations and conflict resolution abilities.
• Willing to relocate in Sogod, Cebu or lives in nearby municipalities.

Responsibilities

• Provide outstanding services and ensure customer’s satisfaction.
• Address customer concerns and complaints promptly and professionally.
• Respond to customer needs and requests in a timely manner.
• Post charges to customers and handle card and cash transactions.
• Plan and assign workloads for front office associates.
• Supervise associates in their assigned job duties.
• Assist in hiring and training associates in front office duties.
• Evaluate the performance of associates and provide appropriate feedback.
• Perform Night Audit in the system.
• Make Monthly Revenue Reports.
• Monitor office supplies and place supply order when necessary.
• Document Standard Operating Procedures in a form of work instructions.

Skills

Customer service

Communication skills

Time management

Organizational skills

Leadership

Conflict resolution

Team motivation

Decision making

Attention to detail

Proactive

Education

Bachelor's degree in Hospitality and Tourism Management

Tools

MS Office (Word, Excel)

Front desk software

Job description

Cebu Safari and Adventure Park invites applications for a Front Office Supervisor assigned at El Mar Resort, Sogod, Cebu. You will lead front desk operations, ensure guest satisfaction, and supervise associates while handling night audits and revenue reports.

Requirements include a Bachelor’s degree in Hospitality and Tourism Management, 1–2 years in front office, strong communication, and leadership. Willing to relocate to Sogod or nearby areas; computer literate; proactive with excellent time