Front Office Supervisor

Sotogrande Hotel and Resort Group; Minglanilla; On-site; PHP 391,000 - 614,000; Full time

Job summary

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor for Sotogrande Cebu Hotel Inc. in Mactan, Lapu-Lapu. This full-time role oversees day-to-day front office operations to deliver exceptional guest experiences and efficient hotel operations.

Responsibilities include supervising the front desk, managing check-ins/outs, guest inquiries, and coordinating with other departments to ensure smooth hotel performance. Minimum 2 years in a supervisor role required.

Qualifications

• 2+ years of front office supervisory experience in hospitality.

Responsibilities

• Supervise front desk team: scheduling, training, performance management.
• Oversee check-in/check-out to ensure seamless guest experiences.
• Handle guest inquiries, complaints and requests professionally.
• Manage room availability, reservations and assignments.
• Monitor occupancy, revenue and key KPIs.
• Collaborate with other departments for smooth operations.
• Support policy implementation and front office initiatives.

Skills

Front Office Supervision

Guest Service Excellence

Leadership

PMS Software

Tools

Ezee Absolute System

Job description

About the role

Sotogrande Hotel and Resort Group is seeking a Front Office Supervisor to join our dynamic team in Sotogrande Cebu Hotel Inc. at Angasil Rd, Mactan Lapu-Lapu. In this full-time role, you will be responsible for overseeing the day-to-day operations of our front office, ensuring exceptional guest experiences and efficient hotel operations.

Key responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management


• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience


• Handle guest inquiries, complaints, and requests in a professional and courteous manner


• Oversee the management of room availability, reservations, and room assignments


• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators


• Collaborate with other departments to ensure smooth hotel operations


• Assist with the implementation of hotel policies and procedures


• Contribute to the development and execution of front office strategies and initiatives

About you

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry


• Excellent customer service skills and a proven track record of providing exceptional guest experiences


• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team


• Proficiency in hotel management software and systems, such as property management systems


• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations


• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders


• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service


• Proficient in Ezee Absolute System

About us

Sotogrande Hotel and Resort Group operates Sotogrande Cebu Hotel Inc.