Front Office Supervisor: Guest Experience Leader

Sotogrande Hotel and Resort Group; Medellin; On-site; PHP 279,000 - 446,000; Full time

Job summary

Sotogrande Hotel and Resort Group operates Sotogrande Cebu Hotel Inc. in Cebu. The Front Office Supervisor will lead the front desk team, oversee check-in/check-out, and ensure guest satisfaction.

This role requires hands-on leadership to maintain smooth operations and high service standards across shifts. The ideal candidate brings at least 2 years in a front office supervisory role within hospitality, strong communication, and proficiency with hotel management software.

Qualifications

• Minimum 2 years of experience in a front office supervisory role within the hospitality industry.
• Excellent customer service skills and a proven track record of providing exceptional guest experiences.
• Strong leadership and team management abilities, with the ability to motivate and develop a high-performing team.
• Proficiency in hotel management software and systems, such as property management systems.
• Effective problem-solving and decision-making skills, with the ability to think quickly and adapt to changing situations.
• Excellent communication and interpersonal skills, with the ability to liaise effectively with guests, colleagues, and other stakeholders.
• Enthusiastic and passionate about the hospitality industry, with a commitment to delivering exceptional service.
• Proficient in Ezee Absolute System

Responsibilities

• Supervise and coordinate the front desk team, including scheduling, training, and performance management
• Manage the check-in and check-out process, ensuring a seamless and memorable guest experience
• Handle guest inquiries, complaints, and requests in a professional and courteous manner
• Oversee the management of room availability, reservations, and room assignments
• Monitor and maintain accurate records of room occupancy, revenue, and other key performance indicators
• Collaborate with other departments to ensure smooth hotel operations
• Assist with the implementation of hotel policies and procedures
• Contribute to the development and execution of front office strategies and initiatives

Skills

Customer service

Leadership

Communication

Team management

Problem solving

Tools

Ezee Absolute System

Property management systems

Job description

Sotogrande Hotel and Resort Group operates Sotogrande Cebu Hotel Inc. in Cebu. The Front Office Supervisor will lead the front desk team, oversee check-in/check-out, and ensure guest satisfaction.

This role requires hands-on leadership to maintain smooth operations and high service standards across shifts. The ideal candidate brings at least 2 years in a front office supervisory role within hospitality, strong communication, and proficiency with hotel management software.