Guest Experience & Front Office Leader

Private Advertiser; Puerto Princesa; On-site; PHP 391,000 - 614,000; Full time

Job summary

Private Advertiser in Puerto Princesa seeks an experienced Front Office Manager to lead daily front desk operations, ensuring smooth guest arrivals, departures, and a consistently high standard of service.

The ideal candidate has 3–5 years in front office, proven supervisory experience, strong leadership and communication skills, and working knowledge of PMS and hotel software to coordinate with housekeeping, reservations, and sales teams.

Qualifications

• Bachelor's degree in Hospitality Management or related field
• 3–5 years in Front Office operations, preferably in hotel/resort
• Supervisory/managerial experience in Front Office or Guest Services
• Knowledge of PMS and hotel software
• Excellent leadership and communication
• Strong customer service and problem-solving
• Organized, detail-oriented, and able to manage multiple priorities
• Strong command of written and spoken English

Responsibilities

• Oversee day-to-day operations of the Front Office (Reception, Concierge, Bell Service, Guest Relations)
• Manage check-in/check-out, room assignments, reservations, and guest requests
• Lead, supervise, and motivate Front Office staff
• Monitor guest satisfaction and address complaints promptly
• Handle billing, cash transactions, and guest accounts
• Coordinate with Housekeeping on room status and VIP arrangements
• Collaborate with Reservations and Sales to maximize occupancy and revenue
• Conduct briefings, coaching, and performance reviews
• Prepare and review daily operational reports and shift endorsements
• Ensure compliance with safety and hotel standards

Job description

Private Advertiser in Puerto Princesa seeks an experienced Front Office Manager to lead daily front desk operations, ensuring smooth guest arrivals, departures, and a consistently high standard of service.

The ideal candidate has 3–5 years in front office, proven supervisory experience, strong leadership and communication skills, and working knowledge of PMS and hotel software to coordinate with housekeeping, reservations, and sales teams.