Guest Experience Specialist — Front Desk

MC2- MAGSAYSAY; Lapu-Lapu; On-site; PHP 2,411,000 - 3,482,000; Full time

Job summary

A hospitality organization in Lapu-Lapu is seeking a customer-focused Front Desk Staff. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in hotel or customer service. Responsibilities include guest check-ins, managing reservations, and assisting with guest inquiries. Strong communication and problem-solving skills are essential. This full-time role is on-site in a fast-paced environment.

Qualifications

• 1-3 years of experience in a hotel front desk or customer service role.
• Friendly, attentive, problem-solver, with a professional demeanor.

Responsibilities

• Greet and check in guests warmly and efficiently.
• Manage reservations and handle guest inquiries.
• Process payments and maintain accurate records.
• Resolve guest complaints in a professional manner.
• Provide information about hotel amenities and local attractions.
• Collaborate with housekeeping and management for a seamless experience.

Skills

Excellent communication skills

Strong customer service orientation

Adept at multitasking

Education

Bachelor's degree in hospitality management, business administration, or a related field

Job description

A hospitality organization in Lapu-Lapu is seeking a customer-focused Front Desk Staff. The ideal candidate will have a Bachelor's degree and 1-3 years of experience in hotel or customer service. Responsibilities include guest check-ins, managing reservations, and assisting with guest inquiries. Strong communication and problem-solving skills are essential. This full-time role is on-site in a fast-paced environment.