Guest Experience Front Desk Agent

Filinvest Development Corporation; Lapu-Lapu; On-site; PHP 200,880 - 279,000; Full time

Benefits offered by this job

Employee discounts

Career development opportunities

Team-building activities

Job summary

A leading hospitality group in Lapu-Lapu is looking for a Front Office Agent to manage guest registration and check-out processes. The role involves handling guest inquiries and ensuring a delightful experience for all guests. Candidates should possess strong communication skills and a proactive approach to problem-solving. The position supports guest relations and requires adherence to hotel policies. Join a dynamic team and help create memorable stays at our beautiful resort.

Qualifications

• Experience in guest services or front office operations preferred.
• Strong communication skills to interact effectively with guests.
• Ability to handle complaints and resolve issues promptly.

Responsibilities

• Register and check out guests efficiently.
• Handle guest inquiries and complaints professionally.
• Maintain guest history profiles accurately.
• Promote hotel services and facilities to guests.

Skills

Guest relations

Cashiering

Communication

Problem-solving

Job description

A leading hospitality group in Lapu-Lapu is looking for a Front Office Agent to manage guest registration and check-out processes. The role involves handling guest inquiries and ensuring a delightful experience for all guests. Candidates should possess strong communication skills and a proactive approach to problem-solving. The position supports guest relations and requires adherence to hotel policies. Join a dynamic team and help create memorable stays at our beautiful resort.