Guest Experience & Hotel Operations Manager

IT AVENUE GENERAL MERCHANDISE; Pagbilao; On-site; PHP 223,000 - 391,000; Full time

Job summary

IT AVENUE GENERAL MERCHANDISE is seeking a hotel operations supervisor to oversee front office, housekeeping, guest services and daily hotel activities in the Philippines. The role emphasizes staff supervision, scheduling, inventory control, and operational reporting to ensure smooth guest experiences.

The ideal candidate has 2–3 years of hospitality management experience, relevant certifications are a plus, and a commitment to high service standards in a dynamic environment.

Qualifications

• At least 2-3 years of relevant experience in hotel or hospitality operations with supervisory or managerial responsibilities.
• Experience overseeing front office, housekeeping, guest services, and general hotel operations.

Responsibilities

• Oversee daily hotel operations including front desk, housekeeping, guest services and safety.
• Coordinate staff scheduling, supervision, and performance reporting.
• Manage inventory, cash handling and financial records for smooth operations.

Skills

Staff supervision

Scheduling

Inventory control

Cash handling

Operational reporting

Front office

Housekeeping

Guest services

Hotel operations

Education

Bachelor's degree in Hospitality Management

Diploma or vocational qualification

Job description

IT AVENUE GENERAL MERCHANDISE is seeking a hotel operations supervisor to oversee front office, housekeeping, guest services and daily hotel activities in the Philippines. The role emphasizes staff supervision, scheduling, inventory control, and operational reporting to ensure smooth guest experiences.

The ideal candidate has 2–3 years of hospitality management experience, relevant certifications are a plus, and a commitment to high service standards in a dynamic environment.