Guest Experience & Hotel Operations Leader

MOSCONI Tours Inc.; Antipolo; On-site; PHP 600,000 - 900,000; Full time

Job summary

MOSCONI Tours Inc. is seeking an experienced Hotel Manager to oversee daily operations of our upscale property in Antipolo. You will lead guest services, supervise staff, manage budgets, and drive overall operational efficiency to deliver outstanding guest experiences.

The role requires strong leadership, excellent communication, and a deep understanding of hotel operations, with a focus on service quality and teamwork. Join a dynamic hospitality team committed to excellence.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel management with leadership track record.
• Strong communication and interpersonal skills.
• Excellent organizational and multitasking abilities.
• Knowledge of hotel operations, industry trends, and guest service principles.
• Proficient in hotel management software and Microsoft Office.

Responsibilities

• Ensure exceptional guest satisfaction by maintaining high service standards.
• Address and resolve guest concerns or issues promptly and professionally.
• Implement and uphold quality assurance standards.
• Recruit, train, and supervise hotel staff, including front desk, housekeeping, and maintenance teams.
• Foster a positive and collaborative work environment.
• Conduct regular staff meetings and performance reviews.
• Oversee day-to-day hotel operations to ensure smooth and efficient functioning.
• Implement and enforce hotel policies and procedures.
• Work closely with department heads to coordinate activities and resolve operational challenges.
• Develop and manage the hotel budget, ensuring financial goals are met.

Skills

Leadership

Guest service

Communication

Organizational skills

Staff supervision

Budget management

Education

Bachelor's degree in Hospitality Management or Business Administration

Tools

Hotel management software

MS Office

Job description

MOSCONI Tours Inc. is seeking an experienced Hotel Manager to oversee daily operations of our upscale property in Antipolo. You will lead guest services, supervise staff, manage budgets, and drive overall operational efficiency to deliver outstanding guest experiences.

The role requires strong leadership, excellent communication, and a deep understanding of hotel operations, with a focus on service quality and teamwork. Join a dynamic hospitality team committed to excellence.