Guest Experience & Hotel Operations Lead

Field Outsource asia inc.; Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Field Outsource asia inc. is seeking a hands-on Hotel Operations Manager to lead day-to-day activities at a Quiapo property in Manila. You will align front desk, housekeeping, food and beverage, and maintenance to deliver a seamless guest experience.

You will supervise teams, monitor performance, address guest concerns, and uphold service standards. The role requires a four-year degree, hospitality experience, strong leadership, and excellent communication, with on-site work in Quiapo.

Qualifications

• Graduate of any four-year college course or related field.
• Experience in hotel operations or hospitality management.
• Strong leadership and communication skills.
• Good customer service and problem-solving abilities.
• Flexible, responsible, and well-organised.
• Willingness to work in Quiapo, Manila.

Responsibilities

• Supervise daily hotel operations and ensure smooth workflow across departments.
• Monitor staff performance, attendance, and adherence to hotel standards.
• Ensure excellent guest service and customer satisfaction.
• Handle guest concerns and complaints professionally and work towards effective resolutions.
• Maintain cleanliness, orderliness, and consistent hotel standards.
• Coordinate with hotel management and other departments to support efficient operations.
• Identify operational issues and implement practical solutions to improve service delivery.

Skills

Leadership

Communication

Customer service

Problem-solving

Organized

Flexible

Education

Graduate of four-year college

Job description

Field Outsource asia inc. is seeking a hands-on Hotel Operations Manager to lead day-to-day activities at a Quiapo property in Manila. You will align front desk, housekeeping, food and beverage, and maintenance to deliver a seamless guest experience.

You will supervise teams, monitor performance, address guest concerns, and uphold service standards. The role requires a four-year degree, hospitality experience, strong leadership, and excellent communication, with on-site work in Quiapo.