Hotel supervisor

Field Outsource asia inc.; Manila; On-site; PHP 350,000 - 600,000; Full time

Job summary

Field Outsource asia inc. is seeking a hands-on Hotel Operations Manager to lead day-to-day activities at a Quiapo property in Manila. You will align front desk, housekeeping, food and beverage, and maintenance to deliver a seamless guest experience.

You will supervise teams, monitor performance, address guest concerns, and uphold service standards. The role requires a four-year degree, hospitality experience, strong leadership, and excellent communication, with on-site work in Quiapo.

Qualifications

• Graduate of any four-year college course or related field.
• Experience in hotel operations or hospitality management.
• Strong leadership and communication skills.
• Good customer service and problem-solving abilities.
• Flexible, responsible, and well-organised.
• Willingness to work in Quiapo, Manila.

Responsibilities

• Supervise daily hotel operations and ensure smooth workflow across departments.
• Monitor staff performance, attendance, and adherence to hotel standards.
• Ensure excellent guest service and customer satisfaction.
• Handle guest concerns and complaints professionally and work towards effective resolutions.
• Maintain cleanliness, orderliness, and consistent hotel standards.
• Coordinate with hotel management and other departments to support efficient operations.
• Identify operational issues and implement practical solutions to improve service delivery.

Skills

Leadership

Communication

Customer service

Problem-solving

Organized

Flexible

Education

Graduate of four-year college

Job description

About the role

Lead the day-to-day operations of a hotel in Quiapo, Manila, ensuring smooth workflows, high service standards, and an excellent guest experience. This role works closely with hotel management and other departments to maintain an efficient, welcoming, and well-organised environment.

Key responsibilities

• Supervise daily hotel operations and ensure smooth workflow across departments.
• Monitor staff performance, attendance, and adherence to hotel standards.
• Ensure excellent guest service and customer satisfaction.
• Handle guest concerns and complaints professionally and work towards effective resolutions.
• Maintain cleanliness, orderliness, and consistent hotel standards.
• Coordinate with hotel management and other departments to support efficient operations.
• Identify operational issues and implement practical solutions to improve service delivery.

What we're looking for

• Graduate of any four-year college course or a related field.
• Experience in hotel operations or hospitality management.
• Strong leadership and communication skills.
• Good customer service and problem-solving skills.
• Flexible, responsible, and well-organised.
• Willingness to work in Quiapo, Manila.