Guest Experience Front Desk Specialist

EL COCO GROUP OF COMPANIES; San Pablo; On-site; PHP 279,000 - 391,000; Full time

Job summary

EL COCO GROUP OF COMPANIES in Laguna, Philippines, is seeking a professional Hotel & Resort Receptionist to welcome guests, manage front desk operations, and handle reservations to ensure a smooth arrival and departure experience. The role requires coordinating with housekeeping and maintenance, assisting guests with inquiries, processing payments, and maintaining accurate guest records.

This position offers exposure to a dynamic hospitality team and daily opportunities to deliver excellent

Responsibilities

• Welcome and greet guests in a friendly and professional manner
• Handle guest check-in and check-out procedures efficiently
• Answer phone calls, emails, and guest inquiries promptly
• Make, confirm, and manage room reservations
• Provide accurate information about hotel/resort facilities, services, and local attractions
• Process guest payments, billing, and account settlements
• Maintain accurate guest records and booking information
• Coordinate with housekeeping, maintenance, and other departments regarding guest concerns and room readiness
• Resolve guest complaints and concerns professionally
• Maintain cleanliness and organization of the reception and lobby area
• Ensure compliance with hotel policies and procedures

Job description

EL COCO GROUP OF COMPANIES in Laguna, Philippines, is seeking a professional Hotel & Resort Receptionist to welcome guests, manage front desk operations, and handle reservations to ensure a smooth arrival and departure experience. The role requires coordinating with housekeeping and maintenance, assisting guests with inquiries, processing payments, and maintaining accurate guest records.

This position offers exposure to a dynamic hospitality team and daily opportunities to deliver excellent