Front Desk & Guest Experience Specialist

Surfing Colors Corralejo; España; On-site; PHP 24,000 - 36,000; Full time

Benefits offered by this job

Professional and collaborative work environment

Continuous training opportunities

Competitive salary and additional benefits

Stable contract and growth opportunities

Job summary

Surfing Colors Corralejo in Philippines, Romblon is seeking a proactive and organized Receptionist to manage guest reception and ensure a high-quality experience for all visitors. The ideal candidate will show exceptional customer service skills and the ability to work in a fast-paced environment.

This role includes responsibilities such as managing phone calls, reservations, and guest check-ins, while also maintaining the reception area. The position offers a collaborative work environment and opportunities for growth within the company.

Qualifications

• Previous experience in a similar position, preferably in the hotel or accommodation sector.
• Ability to work in a dynamic and high-pressure environment.
• Availability to work rotating shifts, including weekends and public holidays.

Responsibilities

• Greet and manage the reception of guests and visitors.
• Answer phone calls and emails in a timely and professional manner.
• Perform guest check‑in and check‑out, ensuring all procedures are properly followed.
• Manage reservations and keep the customer database up to date.
• Assist guests with information and recommendations about the complex and surrounding area.
• Coordinate with housekeeping and maintenance staff to ensure the apartments are in perfect condition.
• Handle complaints and resolve guest issues efficiently.
• Maintain the reception area tidy and presentable.

Skills

Customer service skills

Multitasking ability

Verbal and written communication skills

Proficiency in computer tools

Knowledge of foreign languages

Job description

Surfing Colors Corralejo in Philippines, Romblon is seeking a proactive and organized Receptionist to manage guest reception and ensure a high-quality experience for all visitors. The ideal candidate will show exceptional customer service skills and the ability to work in a fast-paced environment.

This role includes responsibilities such as managing phone calls, reservations, and guest check-ins, while also maintaining the reception area. The position offers a collaborative work environment and opportunities for growth within the company.