Attendant - SM City Clark

SM Supermalls; Angeles, Hinoba-an; On-site; PHP 167,000 - 234,000; Full time

Job summary

SM Supermalls in the Philippines is seeking an entry-level guest services associate to assist guests with bowling and skating equipment, while following standard operating procedures. You will enforce safety guidelines, greet guests, handle inquiries, and resolve complaints to uphold our service standards.

The role requires at least a high school or vocational qualification, willingness to work shifting schedules including weekends and holidays, and assignment at SM City Clark.

Qualifications

• At least with experience in customer service, retail or related field.
• Senior High School graduate or Associate/Vocational degree holder.
• Willing to be on shifting schedule and work on weekends and holidays.
• Amenable to being assigned at SM City Clark.

Responsibilities

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.

Skills

Customer service

Education

Senior High School graduate

Associate/Vocational degree

Job description

0 - 1 Years

Position description

To assist the management in implementing the standard ride operating procedures to ensure safety, security and excellent customer service.

Primary Responsibilities

• Assists guests in the issuance and return of bowling or skating equipment while following standard operating procedures.
• Ensures safety by enforcing guidelines, reporting equipment issues, and assisting in emergency procedures.
• Provides excellent customer service by greeting guests, addressing inquiries, and resolving complaints promptly.
• Maintains a clean, organized, and professional work area to uphold service and brand standards.
• Engages in continuous learning and skill development to enhance performance and support career growth.

Requirements

At least with experience in customer service, retail or related field.

Senior High School graduate or Associate/Vocational degree holder.

Willing to be on shifting schedule and work on weekends and holidays.

Amenable to being assigned at SM City Clark.

SM Supermalls is one of Southeast Asia’s largestmall developers and operators, with 90 malls in the Philippines and 9 in China.It is owned by the publicly listed SM Prime Holdings, Inc., one of the region’slargest integrated property developers.
With an average daily foot traffic of 4.5 millionin the Philippines and 300,000 in China, plus over 20,000 tenant stores, joinus in shaping experiences loved by both employees and the communities we serve.