Guest Experience Associate – Luxury Dining

Shangri-La Group; Manila; On-site; PHP 201,000 - 268,000; Full time

Job summary

Edsa Shangri-La Manila is seeking a Service Associate for Summer Palace to deliver exceptional guest experiences in a luxury dining setting. You will interact with guests, maintain high service standards, and collaborate with the Service Manager on operations and ambiance.

The ideal candidate loves working with guests, values teamwork, and communicates in English and the local language. Prior luxury restaurant or 5* hotel exposure is preferred, with a proactive, self-starting attitude.

Qualifications

• Has a passion for Food & Beverage.
• Loves interacting with guests.
• Believes in teamwork.
• Communicates with fluency in English (as well as the local language).
• Preferably experience in luxury all-day dining or 5* hotel background.
• Self-starter and a team player.
• Enjoys being challenged.

Responsibilities

• Interact and engage with restaurant guests and maintain high quality service standards
• Handle guest complaints effectively and professionally
• Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
• Take responsibility, in partnership with the Service Manager, for the operations look and feel, including decor and atmosphere of the restaurant and bar

Skills

Guest interaction

Teamwork

English fluency

Self-starter

Challenging environment

Luxury hospitality exposure

Communication

Job description

Edsa Shangri-La Manila is seeking a Service Associate for Summer Palace to deliver exceptional guest experiences in a luxury dining setting. You will interact with guests, maintain high service standards, and collaborate with the Service Manager on operations and ambiance.

The ideal candidate loves working with guests, values teamwork, and communicates in English and the local language. Prior luxury restaurant or 5* hotel exposure is preferred, with a proactive, self-starting attitude.