Guest Experience Ambassador

I-Serve360 Corporation; Daraga; On-site; PHP 201,000 - 312,000; Full time

Job summary

I-Serve360 Corporation in Daraga, Albay, seeks a Guest Experience Ambassador to join the hospitality team. You will be the face of the organisation, delivering exceptional service and creating memorable experiences for guests.

The role covers greeting guests, efficient check-in/out, handling inquiries, sharing local information, managing payments, and coordinating with other departments to meet guest needs. A strong guest-focused attitude and flexibility to work shifts are essential.

Qualifications

• Proven experience in a guest-facing role within the hospitality, tourism or customer service industry.
• Exceptional interpersonal and communication skills with the ability to engage guests from diverse backgrounds.
• Strong organisational skills and the ability to multitask effectively in a fast-paced environment.

Responsibilities

• Greet guests upon arrival with warmth and professionalism, providing a welcoming first impression
• Check guests in and out efficiently whilst maintaining accuracy in all administrative procedures
• Address guest inquiries, requests and concerns promptly and courteously, resolving issues to the highest standard of service
• Provide detailed information about facilities, services, local attractions and dining options available to guests
• Manage guest accounts, process payments and handle billing inquiries with accuracy and discretion
• Coordinate with housekeeping, maintenance and other departments to ensure guest needs are met promptly
• Maintain thorough knowledge of room availability, rates and special promotions
• Respond to guest feedback constructively, identifying opportunities for service improvement
• Ensure the front desk area remains organised, clean and professionally presented at all times
• Manage reservations systems and maintain accurate guest records

Skills

Guest-facing experience

Interpersonal skills

Multitasking

POS software

Hospitality systems

Problem solving

Professional appearance

Shift flexibility

Language skills

Tools

Hospitality management systems

Point-of-sale software

Job description

About the role

We are seeking a Guest Experience Ambassador to join the hospitality team at I-Serve360 Corporation, based in Daraga, Albay. This is a full-time position that plays a crucial role in shaping the first impressions and overall satisfaction of our guests. As a Guest Experience Ambassador, you will be the face of our organisation, responsible for delivering exceptional service and creating memorable experiences that exceed guest expectations. This role is integral to our commitment to hospitality excellence and directly impacts guest retention and the reputation of I-Serve360 Corporation.

Key responsibilities

• Greet guests upon arrival with warmth and professionalism, providing a welcoming first impression
• Check guests in and out efficiently whilst maintaining accuracy in all administrative procedures
• Address guest inquiries, requests and concerns promptly and courteously, resolving issues to the highest standard of service
• Provide detailed information about facilities, services, local attractions and dining options available to guests
• Manage guest accounts, process payments and handle billing inquiries with accuracy and discretion
• Coordinate with housekeeping, maintenance and other departments to ensure guest needs are met promptly
• Maintain thorough knowledge of room availability, rates and special promotions
• Respond to guest feedback constructively, identifying opportunities for service improvement
• Ensure the front desk area remains organised, clean and professionally presented at all times
• Manage reservations systems and maintain accurate guest records

What we're looking for

• Proven experience in a guest-facing role within the hospitality, tourism or customer service industry
• Exceptional interpersonal and communication skills with the ability to engage guests from diverse backgrounds
• Strong organisational skills and the ability to multitask effectively in a fast-paced environment
• Proficiency with hospitality management systems and point-of-sale software; willingness to learn new technologies
• Excellent problem-solving abilities with a focus on guest satisfaction and positive resolution
• Professional appearance and demeanour with a genuine passion for delivering outstanding service
• Flexibility to work shifts, including evenings, weekends and public holidays as required
• Basic arithmetic skills and attention to detail for handling transactions accurately
• A positive attitude, resilience and the ability to remain composed under pressure
• Preferred: Additional language skills or previous experience in a similar front office role

Your application will include the following questions:

• Which of the following statements best describes your right to work in the Philippines?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Guest Experience Ambassador?
• Which of the following types of qualifications do you have?