Service Ambassador

SL Temps; Manila; On-site; Full time

Job summary

A hospitality firm in Manila is seeking a customer service representative to provide exceptional guest experiences. The role involves addressing customer inquiries, assisting with waitering duties during busy times, and ensuring a welcoming environment. Candidates should have a diploma in Hospitality and 1-3 years of experience, along with strong customer service skills and the ability to work in a fast-paced setting. This role offers the chance to make a positive impact on customer satisfaction in an exciting environment.

Qualifications

• 1–3 years of experience in a customer service role.
• Must possess strong customer service orientation and proficiency in waitering.
• Excellent communication and interpersonal skills required.

Responsibilities

• Serve as the primary point of contact for customers.
• Deliver exceptional customer service experience to enhance guest satisfaction.
• Assist in waitering duties during peak service times.

Skills

Strong customer service orientation

Proficiency in waitering and food service

Excellent communication and interpersonal skills

Ability to work in a fast-paced environment

Education

Diploma in Hospitality or related field

Job description

Job Description

Description

• Serve as the primary point of contact for customers, addressing inquiries and providing support.
• Deliver exceptional customer service experience to enhance guest satisfaction.
• Assist in waitering duties during peak service times to ensure smooth operations.
• Collaborate with team members to maintain a welcoming and hospitable environment.
• Recognize and resolve customer complaints promptly and effectively.

Requirements

• Educational Qualifications: Diploma in Hospitality or related field
• Experience Level: 1–3 years
• Skills and Competencies: Strong customer service orientation
• Skills and Competencies: Proficiency in waitering and food service
• Qualities and Traits: Excellent communication and interpersonal skills
• Qualities and Traits: Ability to work in a fast-paced environment

Working Location

Employee Entrance, Winford Resort and Casino Manila. 352 Zone 35, 1800 Consuelo St, Santa Cruz, Manila, 1014 Metro Manila, Philippines