Guest-Centric Hotel Reservations & CSR Specialist

Otoproject Group; Taguig; Presencial; PHP 201.000 - 290.000; Jornada completa

Descripción de la vacante

Otoproject Group in Taguig, Philippines, is seeking a hospitality support specialist to manage hotel bookings and respond to guest inquiries in a fast-paced environment. You will provide precise details on room availability, pricing, amenities and policies; process reservations efficiently; address guest concerns; and maintain thorough records of bookings and interactions for partners.

This role emphasizes accuracy, customer satisfaction, and timely escalation of issues to ensure smooth guest

Responsabilidades

• Manage hotel bookings, customer inquiries, and cancellations for guests and partners.
• Offer precise details on room availability, pricing, amenities, and policies.
• Process reservations efficiently and without errors.
• Address customer concerns and escalate more complex issues when necessary.
• Achieve performance goals related to efficiency, quality, and guest satisfaction.
• Keep thorough and accurate records of bookings and customer interactions.

Descripción del empleo

Otoproject Group in Taguig, Philippines, is seeking a hospitality support specialist to manage hotel bookings and respond to guest inquiries in a fast-paced environment. You will provide precise details on room availability, pricing, amenities and policies; process reservations efficiently; address guest concerns; and maintain thorough records of bookings and interactions for partners.

This role emphasizes accuracy, customer satisfaction, and timely escalation of issues to ensure smooth guest