Customer Support & Solutions Specialist

Otoproject Group; Philippines; On-site; PHP 240,000 - 360,000; Full time

Job summary

Otoproject Group in the Philippines is seeking a customer service representative to handle inbound inquiries professionally and efficiently. You will assist customers with accounts, billing, product, and service concerns to provide clear, actionable solutions.

You will document interactions accurately in company systems, escalate complex issues when needed, and work toward meeting quality, productivity, and customer satisfaction targets while upholding service standards.

Responsibilities

• Handle inbound customer inquiries professionally and efficiently.
• Assist customers with account, billing, product, and service-related concerns.
• Provide accurate information and recommend appropriate solutions.
• Resolve customer issues while maintaining high customer satisfaction.
• Document customer interactions accurately using company systems.
• Escalate complex concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Otoproject Group in the Philippines is seeking a customer service representative to handle inbound inquiries professionally and efficiently. You will assist customers with accounts, billing, product, and service concerns to provide clear, actionable solutions.

You will document interactions accurately in company systems, escalate complex issues when needed, and work toward meeting quality, productivity, and customer satisfaction targets while upholding service standards.