Customer Chat Experience Specialist

Otoproject Group; Pasay; On-site; PHP 240,000 - 360,000; Full time

Job summary

Otoproject Group in Pasay, Philippines, is seeking a customer service representative to engage with clients via online chat, provide accurate information, and resolve questions promptly. You will stay updated on company products, policies, and procedures to ensure precise assistance, while escalating unresolved issues to the appropriate department as needed.

Join a team focused on delivering excellent chat support, continuous training, and performance reviews to help you grow in a fast-paced

Responsibilities

• Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information.
• Refer unresolved concerns to the relevant department or supervisor, following company guidelines.
• Keep current with company products, services, policies, and procedures to ensure precise customer assistance.
• Stay updated on industry developments, best practices, and new technologies in customer service and chat support.
• Take part in team meetings, training programs, and performance reviews.

Job description

Otoproject Group in Pasay, Philippines, is seeking a customer service representative to engage with clients via online chat, provide accurate information, and resolve questions promptly. You will stay updated on company products, policies, and procedures to ensure precise assistance, while escalating unresolved issues to the appropriate department as needed.

Join a team focused on delivering excellent chat support, continuous training, and performance reviews to help you grow in a fast-paced