Travel Booking Specialist - Flight Reservations & Support

Otoproject Group; Pasay; On-site; PHP 268,000 - 402,000; Full time

Job summary

Otoproject Group in Pasay, Metro Manila, is seeking a travel customer service representative to handle inbound inquiries related to bookings and reservations. You will assist customers with flight reservations, changes, cancellations, and rebookings, providing accurate information on schedules, fares, baggage policies, and travel requirements.

You will document interactions in company systems, escalate complex issues when needed, and strive to meet quality, productivity, and

Responsibilities

• Handle inbound customer inquiries related to travel bookings and reservations.
• Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
• Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
• Process customer requests while ensuring accuracy and efficiency.
• Resolve customer concerns professionally and deliver outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex travel-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Job description

Otoproject Group in Pasay, Metro Manila, is seeking a travel customer service representative to handle inbound inquiries related to bookings and reservations. You will assist customers with flight reservations, changes, cancellations, and rebookings, providing accurate information on schedules, fares, baggage policies, and travel requirements.

You will document interactions in company systems, escalate complex issues when needed, and strive to meet quality, productivity, and