Guest Booking Specialist — Support, Upsells & Reservations

Our Home; Pasay; Presencial; PHP 180.000 - 240.000; Jornada completa

Descripción de la vacante

Our Home in Pasay, Philippines is seeking a customer service specialist to handle inquiries via email, chat, or other channels, helping guests with reservations and policy-compliant changes.

You will identify and resolve booking issues, suggest special offers and upgrades to boost occupancy, and share feedback to improve processes and the guest experience. Training provided and supported by a collaborative team.

Formación

• Handle inquiries via email, chat, or other channels as needed.
• Assist guests with reservations adjustments or cancellations per hotel policies.
• Identify and resolve reservation issues including overbookings or incorrect charges.

Responsabilidades

• Recommend special offers, packages, and room upgrades to boost occupancy and revenue.
• Share feedback and suggestions to improve processes and guest experience.

Descripción del empleo

Our Home in Pasay, Philippines is seeking a customer service specialist to handle inquiries via email, chat, or other channels, helping guests with reservations and policy-compliant changes.

You will identify and resolve booking issues, suggest special offers and upgrades to boost occupancy, and share feedback to improve processes and the guest experience. Training provided and supported by a collaborative team.