Guest Experience Specialist: 24/7 Hospitality & Reservations

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 469,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Epic yearly kick-off parties with car

Value Awards - recognition for wins

Internal promotions and career growth

Meaningful work with supportive teams

Job summary

Acquire Intelligence is hiring a Guest Services Agent in Pasig, Metro Manila. You will be the heart of the guest experience, handling reservations, resolving issues, and anticipating guest needs across phone, email, social media and web chat to ensure memorable stays.

The role requires high-volume customer service experience, excellent communication, and the ability to collaborate with on-ground teams across time zones.

Qualifications

• Experience in a high-volume, fast-paced customer service or hospitality role.
• Excellent written and verbal communication, with ability to build rapport and brand loyalty.
• Strong problem-solving skills, calm under pressure, and ability to meet deadlines.
• High attention to detail when managing reservations and payments.
• Familiarity with hospitality platforms such as RMS or similar tools.

Responsibilities

• Act as the primary contact for guests across channels from reservation to post-departure.
• Anticipate guest needs, recommend accommodations and rates.
• Create, update and maintain reservations with correct codes and guest data.
• Process payments and manage inquiries from multiple sources (phone, email, chat, social).
• Coordinate with on-ground staff to ensure all preparations are complete for arrivals.

Skills

Customer service

Communication

Problem solving

Attention to detail

Teamwork

Multi-channel support

OTA knowledge

Tools

RMS

HomeHero

Job description

Acquire Intelligence is hiring a Guest Services Agent in Pasig, Metro Manila. You will be the heart of the guest experience, handling reservations, resolving issues, and anticipating guest needs across phone, email, social media and web chat to ensure memorable stays.

The role requires high-volume customer service experience, excellent communication, and the ability to collaborate with on-ground teams across time zones.