Trainer (ASAP)

Tech Mahindra; Taguig; On-site; PHP 180,000 - 300,000; Full time

Job summary

Tech Mahindra Philippines is hiring a Trainer to conduct and facilitate pre‑process and process trainings for new hires, ensuring performance alignment with competency benchmarks. The role emphasizes delivering engaging trainings, coaching candidates, and maintaining training reports across shifts in a busy BPO environment.

The ideal candidate holds a Bachelor’s degree with at least 1 year of training experience, strong communication, and solid presentation and organizational skills, and will

Qualifications

• Bachelor's/College degree in any field.
• At least 1 year of experience in training or related field.
• Experience in pre-process and process training is preferred.
• Excellent written and verbal communication skills.
• Strong presentation and organizational skills.

Responsibilities

• Conduct pre-process and process trainings for new hires and evaluate their performance.
• Deliver and facilitate Pre-Process and Process Trainings.
• Train new hire batches and maintain attrition and throughput per guidelines.
• Coach and counsel where needed and document training reports.
• Provide feedback and perform Training Needs Analysis.
• Create and update training modules and curricula.
• Generate regular training reports and conduct post assessments.

Skills

Excellent communication

Presentation skills

Organizational and planning skills

Education

Bachelor's degree

Job description

We’re Hiring: Trainer

Work Where People Matter

At Tech Mahindra Philippines, we’re more than just a BPO — we’re a Certified Great Place to Work® where your growth and well‑being come first. With thriving hubs in Cebu and Manila, we’re helping people like you build meaningful careers while making a real difference for customers around the world.

Why You’ll Love It Here

• Growth you can see – promotions and career paths await
• Learning that sticks – trainings to sharpen your skills
• A workplace that cares – inclusive, supportive, and people-first
• Health coverage you can count on
• Rewards when you refer friends to join the team

Your Day-to-Day

• Responsible for conducting pre-process and process training to new hires and evaluate their performance based on their competencies.
• Deliver and facilitate Pre-Process and Process Trainings
• Take up new hire Training batches
• Maintain attrition and throughput as per process guidelines
• Coach and counsel where-ever needed
• Document Training reports and trackers
• Conduct Pre & Post assessment to identify any red flags (if any)
• Provide feedback to specific areas of opportunity
• Provides Training Needs Analysis
• Coach associates on DSAT with a clear understanding of process requirement
• Generate and maintain regular reports
• Understand process requirement
• Conduct regular audits to check training effectiveness
• Conduct Recursive Training based on the Training Need Identification/Analysis received from Operations/Quality
• Helps in creating training modules/curriculum
• Other tasks that may be required/assigned by the supervisor/manager as required by the business.

Requirements

• Preferred: Candidate must possess at least a Bachelor's/College Degree, any field.
• At least 1 year of working experience in the related field is required for this position.
• Experience in handling a pre-process and process training is preferred
• Excellent written and verbal communication skills
• Must possess good presentation skills
• Excellent Organizational and planning skills

Work Setup

• Location: Taguig City, Metro Manila
• Work On-Site
• Shifting Schedule