Full-Time Call Center Agent — Growth, Training, & Flexible Hours

StaffSmart Outsourcing; Pampanga; On-site; PHP 167,000 - 279,000; Full time

Benefits offered by this job

On-the-job training

Career progression

Virtual hiring process

Competitive compensation

Health benefits

Job summary

StaffSmart Outsourcing is seeking enthusiastic Call Center Agents to join our team in Pampanga. This full-time role involves handling calls and assisting customers via phone and digital channels, with a focus on delivering friendly, professional support.

No prior experience required; we welcome newbies. We offer on-the-job training, career progression, and a convenient virtual hiring process that lets you interview from anywhere in the Philippines.

Qualifications

• High school diploma or equivalent qualification at a minimum.
• Strong communication and active listening.
• Willing to start in a call center and learn quickly.

Responsibilities

• Handle incoming and outgoing customer calls in a professional and courteous manner
• Respond to customer inquiries, complaints, and requests promptly and effectively
• Provide accurate information about products and services to customers
• Document customer interactions and transactions in the company’s database systems
• Follow company policies, procedures, and quality standards consistently
• Resolve customer issues and elevate complex matters to supervisors when necessary
• Maintain a positive attitude and deliver exceptional customer service in every interaction
• Meet or exceed performance targets, including call quality, average handling time, and customer satisfaction metrics
• Participate in training programmes and ongoing professional development activities
• Collaborate with team members to achieve departmental goals

Skills

Communication skills

English fluency

Customer service mindset

Education

High school diploma or equivalent

Job description

StaffSmart Outsourcing is seeking enthusiastic Call Center Agents to join our team in Pampanga. This full-time role involves handling calls and assisting customers via phone and digital channels, with a focus on delivering friendly, professional support.

No prior experience required; we welcome newbies. We offer on-the-job training, career progression, and a convenient virtual hiring process that lets you interview from anywhere in the Philippines.