Growth & Client Success Lead

Hammerjack Pty Ltd; Philippines; On-site; PHP 5,653,000 - 7,538,000; Full time

Job summary

WSP is seeking a Senior Clients & Growth Coordinator to support the growth program and manage client engagement for Australian initiatives. You will assist with client research, pitches, reporting, and event logistics while coordinating with growth managers and directors.

The role emphasizes delivering high-quality BD support in a fast-paced professional services environment, mentoring staff, and driving client-centric outcomes across key accounts.

Qualifications

• More than 8 years of relevant experience within a professional services or corporate environment.
• Experience delivering high-quality BD and work winning support services in demanding and fast paced environments.
• Experience working with consulting engineering firms (desirable but not essential).
• Experience working with internationally based internal clients (desirable but not essential).
• Ability to act as a role model and mentor, motivate and encourage staff to achieve results
• Excellent communication skills in English
• Ability to learn and subsequently train others in WSP systems and processes
• Skilled in managing client expectations and achieving positive outcomes in challenging environments
• Experienced to an advanced level in the Microsoft Suite including Outlook, Word, PowerPoint, Teams, SharePoint, OneDrive and Excel.

Responsibilities

• Work with the relevant Clients & Growth Managers and Directors in Australia to ensure alignment of expectations and service delivery.
• Comply with relevant policies, procedures, and processes related to Clients & Growth functions.
• Understand the WSP processes, particularly related to winning work, client feedback and the Global Client Program, as described in the Integrated Management System (IMS) and intranet.
• Research clients, industry trends, and competitors to provide insights that help shape client and opportunity strategies.
• Assist in preparing client-facing documents like capability documents, pitch presentations and proposals; coordinate inputs from various teams to meet deadlines.
• Collaborate with Graphic Design Studio to elevate WSP's presentation to clients.
• Help organise client events, conference attendance, and technical forums/webinars; support global marketing campaigns implementation.
• Reporting support as required; coordinate account management activities in consultation with Clients & Growth Managers or Account Leads.
• Demonstrate leadership, coaching, and developing team members; deliver excellent client experiences.
• Promote a client-centric culture with team collaboration and knowledge sharing.

Skills

BD support

Client relationship

Coaching

Team leadership

Communication

MS Office

Tools

Outlook

Word

PowerPoint

Teams

SharePoint

OneDrive

Excel

Job description

WSP is seeking a Senior Clients & Growth Coordinator to support the growth program and manage client engagement for Australian initiatives. You will assist with client research, pitches, reporting, and event logistics while coordinating with growth managers and directors.

The role emphasizes delivering high-quality BD support in a fast-paced professional services environment, mentoring staff, and driving client-centric outcomes across key accounts.