Senior Clients and Growth Coordinator

Hammerjack Pty Ltd; Philippines; On-site; PHP 5,653,000 - 7,538,000; Full time

Job summary

WSP is seeking a Senior Clients & Growth Coordinator to support the growth program and manage client engagement for Australian initiatives. You will assist with client research, pitches, reporting, and event logistics while coordinating with growth managers and directors.

The role emphasizes delivering high-quality BD support in a fast-paced professional services environment, mentoring staff, and driving client-centric outcomes across key accounts.

Qualifications

• More than 8 years of relevant experience within a professional services or corporate environment.
• Experience delivering high-quality BD and work winning support services in demanding and fast paced environments.
• Experience working with consulting engineering firms (desirable but not essential).
• Experience working with internationally based internal clients (desirable but not essential).
• Ability to act as a role model and mentor, motivate and encourage staff to achieve results
• Excellent communication skills in English
• Ability to learn and subsequently train others in WSP systems and processes
• Skilled in managing client expectations and achieving positive outcomes in challenging environments
• Experienced to an advanced level in the Microsoft Suite including Outlook, Word, PowerPoint, Teams, SharePoint, OneDrive and Excel.

Responsibilities

• Work with the relevant Clients & Growth Managers and Directors in Australia to ensure alignment of expectations and service delivery.
• Comply with relevant policies, procedures, and processes related to Clients & Growth functions.
• Understand the WSP processes, particularly related to winning work, client feedback and the Global Client Program, as described in the Integrated Management System (IMS) and intranet.
• Research clients, industry trends, and competitors to provide insights that help shape client and opportunity strategies.
• Assist in preparing client-facing documents like capability documents, pitch presentations and proposals; coordinate inputs from various teams to meet deadlines.
• Collaborate with Graphic Design Studio to elevate WSP's presentation to clients.
• Help organise client events, conference attendance, and technical forums/webinars; support global marketing campaigns implementation.
• Reporting support as required; coordinate account management activities in consultation with Clients & Growth Managers or Account Leads.
• Demonstrate leadership, coaching, and developing team members; deliver excellent client experiences.
• Promote a client-centric culture with team collaboration and knowledge sharing.

Skills

BD support

Client relationship

Coaching

Team leadership

Communication

MS Office

Tools

Outlook

Word

PowerPoint

Teams

SharePoint

OneDrive

Excel

Job description

The purpose of the Senior Clients & Growth Coordinator role is to provide support to our Clients & Growth Managers and Directors in achieving the strategic growth priorities of the Australian business. This role ensures the smooth and efficient execution of business development activities by assisting with client research, client pitches, reporting, marketing, work winning, and event logistics.

By combining strong administrative skills with an understanding of the business development lifecycle and client service, the Clients & Growth Coordinator supports the implementation of various initiatives, including the Global Client Program in Australia, to meet the company's growth ambitions. The Clients & Growth Coordinator plays a key role in helping business leaders focus on client engagement, relationship building, and growth priorities for key clients and sectors.

Responsibilities

Job Specific

• Work with the relevant Clients & Growth Managers and Directors in Australia to ensure alignment of expectations and service delivery.
• Comply with relevant policies, procedures, and processes related to Clients & Growth functions.
• Understand the WSP processes, particularly related to winning work, client feedback and the Global Client Program, as described in the Integrated Management System (IMS) and intranet.
• Client and market research:
  • Research clients, industry trends, and competitors.
  • Provide insights that help shape client and opportunity strategies.
• Client pitch and work winning support:
  • Assist in preparing client-facing documents like capability documents, pitch presentations and proposals.
  • Coordinate inputs from various teams to meet deadlines.
  • Ensure all materials are tailored, polished, and aligned with WSP's brand and messaging.
  • Collaborate with Graphic Design Studio to elevate WSP's presentation to clients.
• Event and marketing coordination:
  • Help organise client events, conference attendance, and technical forums/webinars.
  • Support global marketing campaigns implementation where aligned with AU client and sectors strategies.
• Reporting support as required.
• Coordinate account management activities in consultation with Clients & Growth Managers or Account Leads.

People management

• Responsible for hiring, onboarding, developing and managing team members including regular performance and development discussions/assessments, general pastoral care, and offboarding.
• Manage team performance by providing coaching and feedback, setting performance and development goals, and regular reviews of performance against those goals.
• Allocate work to team members and oversee quality of outputs, ensuring timely delivery.
• Coaching/mentoring team members in Clients & Growth practices and relevant company processes.
• Demonstrate leadership, make decisions, engage with stakeholders promptly, be a role model and deliver excellent client experiences.
• Promote a client-centric culture with your team, supporting collaboration, knowledge sharing and a focus on providing quality outputs to deliver a great client experience.

Wellbeing

• Foster a strong Health, Safety and Environmental (HSE) culture in the office and comply with all role‑specific safety, health, environment and quality obligations.
• Reinforce expectations for behaviour and workplace policies and practices.

Qualifications

• More than 8 years of relevant experience within a professional services or corporate environment
• Experience delivering high‑quality BD and work winning support services in demanding and fast paced environments
• Experience working with consulting engineering firms (desired but not essential)
• Experience working with internationally based internal clients (desired but not essential)
• Ability to act as a role model and mentor, motivate and encourage staff to achieve results
• Excellent communication skills in English
• Ability to learn and subsequently train others in WSP systems and processes
• Skilled in managing client expectations and achieving positive outcomes in challenging environments
• Experienced to an advanced level in the Microsoft Suite including Outlook, Word, PowerPoint, Teams, SharePoint, OneDrive and Excel.