Clients and Growth Coordinator

WSP in Manila; Pasig; On-site; PHP 600,000 - 1,200,000; Full time

Job summary

WSP in Manila seeks a Clients & Growth Coordinator to support growth managers and directors in achieving strategic priorities for the Australian business. You will assist with client research, pitches, reporting, marketing and event logistics while coordinating inputs from multiple teams within a fast-paced professional services environment.

The role focuses on facilitating client engagement, relationship building and growth initiatives, including the Global Client Program, and requires strong

Qualifications

• Degree in business, marketing, communications or equivalent experience.
• More than 5 years of relevant experience in a professional services or corporate environment.
• Experience delivering high-quality BD and work winning support services in demanding and fast paced environments.
• Experience working with consulting engineering firms is desired but not essential.
• Experience working with internationally based internal clients is desired but not essential.
• Ability to act as a role model and mentor, motivate and encourage staff to achieve results.
• Excellent communication skills in English.
• Ability to learn and train others in WSP systems and processes.
• Skilled in managing client expectations and achieving positive outcomes in challenging environments.
• Advanced level in Microsoft Suite: Outlook, Word, PowerPoint, Teams, SharePoint, OneDrive and Excel.

Responsibilities

• Work with Australia-based Clients & Growth Managers and Directors to align expectations and service delivery.
• Comply with policies and processes related to Clients & Growth functions.
• Understand WSP processes related to winning work, client feedback and the Global Client Program.
• Conduct client and market research to inform strategies and opportunities.
• Assist in preparing client-facing documents like capability documents, pitches and proposals.
• Coordinate inputs from various teams to meet deadlines and ensure materials are aligned with WSP branding.
• Collaborate with Graphic Design Studio to elevate client presentations.
• Help organise client events, conferences and webinars; support global marketing campaigns.
• Provide reporting support as required; coordinate account management activities with Managers.

Skills

Client research

Client pitches

Reporting

Marketing coordination

Work winning support

Event logistics

BD support

Education

Bachelor's degree in business/marketing/communications

Tools

Microsoft Office

Word

PowerPoint

Excel

Outlook

Teams

SharePoint

OneDrive

Job description

Job Description

The purpose of the Clients & Growth Coordinator role is to provide support to our Clients & Growth Managers and Directors in achieving the strategic growth priorities of the Australian business. This role ensures the smooth and efficient execution of business development activities by assisting with client research, client pitches, reporting, marketing, work winning, and event logistics. By combining strong administrative skills with an understanding of the business development lifecycle and client service, the Clients & Growth Coordinator supports the implementation of various initiatives, including the Global Client Program in Australia, to meet the company’s growth ambitions. The Clients & Growth Coordinator plays a key role in helping business leaders focus on client engagement, relationship building, and growth priorities for key clients and sectors.

Responsibilities

Job Specific

• Work with the relevant Clients & Growth Managers and Directors in Australia to ensure alignment of expectations and service delivery.
• Comply with relevant policies, procedures, and processes related to Clients & Growth functions.
• Understand the WSP processes, particularly related to winning work, client feedback and the Global Client Program, as described in the Integrated Management System (IMS) and intranet.
• Client and market research:
  • Research clients, industry trends, and competitors.
  • Provide insights that help shape client and opportunity strategies.
• Client pitch and work winning support:
  • Assist in preparing client-facing documents like capability documents, pitch presentations and proposals.
  • Coordinate inputs from various teams to meet deadlines.
  • Ensure all materials are tailored, polished, and aligned with WSP’s brand and messaging
  • Collaborate with Graphic Design Studio to elevate WSP’s presentation to clients.
• Event and marketing coordination:
  • Help organise client events, conference attendance, and technical forums/webinars.
  • Support global marketing campaigns implementation where aligned with AU client and sectors strategies.
• Reporting support as required.
• Coordinate account management activities in consultation with Clients & Growth Managers or Account Leads.

Wellbeing

• Foster a strong Health, Safety and Environmental (HSE) culture in the office and comply with all role-specific safety, health, environment and quality obligations.
• Reinforce expectations for behaviour and workplace policies and practices.

Qualifications

• Degree in business, marketing, communications, or equivalent experience (minimum)
• More than 5 years of relevant experience within a professional services or corporate environment
• Experience delivering high-quality BD and work winning support services in demanding and fast paced environments
• Experience working with consulting engineering firms (desired but not essential)
• Experience working with internationally based internal clients (desired but not essential)
• Ability to act as a role model and mentor, motivate and encourage staff to achieve results
• Excellent communication skills in English
• Ability to learn and subsequently train others in WSP systems and processes
• Skilled in managing client expectations and achieving positive outcomes in challenging environments
• Experienced to an advanced level in the Microsoft Suite including Outlook, Word, PowerPoint, Teams, SharePoint, OneDrive and Excel.