Group Retail Manager

Beatitude Auto Industrial Corp; Metro Manila; On-site; PHP 2,000,000 - 3,200,000; Full time

Job summary

Beatitude Auto Industrial Corp in the Philippines seeks an accomplished Retail Operations Executive to oversee daily operations of multiple automotive outlets, drive profitability, and ensure adherence to company standards.

You will lead General Managers, coordinate with Sales, Service, and Procurement, and develop business strategies to improve efficiency, customer experience, and inventory control.

Qualifications

• Bachelor’s degree in business administration or related field.
• Minimum 3 years in automotive retail management, multi-location.
• Strong understanding of sales, service operations and inventory.

Responsibilities

• Oversee daily operations of multiple automotive outlets.
• Develop strategies to improve profitability and efficiency.
• Audit dealership processes for compliance and goals.
• Drive sales targets and marketing initiatives across locations.
• Lead, mentor, and develop General Managers and sales team.
• Ensure exceptional customer service and satisfaction.

Skills

Leadership

Financial acumen

Strategic thinking

CRM proficiency

Education

Bachelor’s degree in business administration

Management or Automotive related

Tools

Dealership management software

ERP / Inventory systems

Job description

MAJOR RESPONSIBILITIES:

Retail Operations Management

• Oversee the daily operations of multiple automotive retail outlets to ensure consistent adherence to company policies and standards.

• Develop and implement business strategies to improve profitability and efficiency across all locations.

• Conduct regular audits and reviews of dealership processes to maintain compliance with industry regulations and organizational goals.

Sales and Marketing

• Drive sales performance across all outlets, ensuring sales targets and KPIs are consistently achieved or exceeded.

• Develop and oversee group-wide marketing initiatives and promotional campaigns.

• Analyze market trends, customer preferences, and competitor activities to inform strategies.

Team Leadership and Development

• Lead, mentor, and support General Managers and Sales team across the group.

• Identify training needs and provide ongoing development opportunities for staff to enhance performance and morale.

• Build a high performance culture focused on accountability, collaboration, and customer excellence.

Customer Experience

• Ensure all dealerships deliver exceptional customer service and maintain high customer satisfaction ratings.

• Implement processes to address customer feedback and resolve escalated complaints efficiently.

• Champion a customer-first culture at all levels of the organization.

Financial Management

• Monitor financial performance, including sales revenue, costs, and profitability for each dealership.

• Prepare budgets, forecasts, and regular performance reports for senior management.

• Identify cost‑saving opportunities and operational efficiencies to maximize profit margins.

Inventory & Supply Chain Management

• Oversee inventory levels across the group to ensure optimal stock availability while minimizing overstock.

• Coordinate with manufacturers and suppliers to manage vehicle and parts procurement.

• Ensure compliance with manufacturer standards and agreements.

*Performs other tasks/duties assigned by the Immediate Head

QUALIFICATIONS:

EDUCATION

• Bachelor’s degree in business administration, Management, Automotive Technology, or any related field. (Preferred)

EXPERIENCE

• Proven experience in automotive retail management with at least 3 years in a multi-location leadership role.

• Strong knowledge of the automotive industry, including sales processes, service operations, and inventory management.

WORKING RELATIONSHIP

• Coordinates with internal departments such as Service, Sales, Procurement, and Accounting to ensure smooth parts operations, accurate inventory, and timely order fulfillment.

• Liaises with external suppliers, logistics partners, and customers regarding parts orders, deliveries, returns, and inquiries to maintain efficient supply chain and customer satisfaction.

KNOWLEDGE

• Deep understanding of automotive retail, trends, and customer behavior.

• Strong product knowledge, including EVs, hybrids, and financing options.

• Expertise in dealership operations, compliance, and financial management.

SKILLS

• Exceptional leadership and team management skills.

• Strong financial acumen, including budgeting, forecasting, and P&L management.

• Excellent communication and negotiation skills.

• Strategic thinking with the ability to complement practical solutions.

• Proficiency in CRM and dealership management software.

ABILITIES

• Lead and mentor multi-location teams to achieve targets.

• Drive profitability through strategic, data-driven decisions.

• Manage operations, inventory, and supply chain efficiently.

• Resolve customer issues while maintaining high satisfaction.

• Adapt quickly to market trends and business changes.

CHARACTER

• Integrity, accountability, and ethical leadership.

• Visionary and motivational leader with a customer-focused mindset.

• Resilient, adaptable, and driven to achieve excellence in a dynamic environment.