Graduate CSR - Financial Services Support (On-site)

Private Advertiser; Taguig; On-site; PHP 279,000 - 424,000; Full time

Job summary

Private Advertiser in the Philippines seeks a customer support specialist to assist customers with empathy regarding financial products and services across phone, text, chat, and other channels in a fast-paced, high-volume environment.

The role requires on-site work in Taguig, flexibility with the schedule, and attendance of the full training period. You may need to work additional hours as needed to meet customer needs.

Qualifications

• Graduate in Banking & Finance, Management, Communication Arts, Commerce, Mathematics or related fields.

Responsibilities

• Support customers and seek ways to improve inquiries or issues with empathy across channels.
• Perform routine tasks like answering inquiries, resolving problems and providing a best-in-class customer experience while following guidelines and regulations.
• Regularly receive direction from supervisor and escalate questions to senior staff.
• Interact with team on basic information and with internal or external customers.

Skills

Customer support

Empathy

Multi-channel communication

Problem solving

Education

Banking & Finance

Management

Communication Arts

Commerce

Mathematics

Job description

Private Advertiser in the Philippines seeks a customer support specialist to assist customers with empathy regarding financial products and services across phone, text, chat, and other channels in a fast-paced, high-volume environment.

The role requires on-site work in Taguig, flexibility with the schedule, and attendance of the full training period. You may need to work additional hours as needed to meet customer needs.