Onsite Customer Support Specialist (Shift-Ready)

Gratitude Philippines; Manila; On-site; PHP 201,000 - 312,000; Full time

Job summary

Gratitude Philippines is hiring a Customer Service Representative (CSR) for onsite work in Manila. You will handle customer inquiries, provide product information, and resolve issues to maintain satisfaction.

The role requires 1–4 years in customer service or BPO, familiarity with utilities/telecom/insurance/banking, and strong communication. You must be willing to work the designated shift and have TOR, Diploma, and COE ready.

Qualifications

• 1–4 years of relevant customer service, customer support, or BPO experience.
• Experience in utilities, telecommunications, insurance, banking, or financial services preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Willingness to work onsite at the assigned location and follow the required shift schedule.
• Must have the following documents available: TOR, Diploma, COE.

Responsibilities

• Handle customer inquiries, requests, and complaints professionally through the assigned support channels.
• Provide accurate information about products, services, accounts, and customer-related concerns.
• Resolve customer issues efficiently while maintaining high standards of customer satisfaction.
• Follow company policies, service procedures, quality standards, and performance targets.
• Maintain accurate customer records and documentation while ensuring professional communication and timely follow-up.

Skills

Customer Service

Verbal & Written Comm

Query & Complaint Resolution

Problem-Solving

CRM

Education

Diploma

Job description

Gratitude Philippines is hiring a Customer Service Representative (CSR) for onsite work in Manila. You will handle customer inquiries, provide product information, and resolve issues to maintain satisfaction.

The role requires 1–4 years in customer service or BPO, familiarity with utilities/telecom/insurance/banking, and strong communication. You must be willing to work the designated shift and have TOR, Diploma, and COE ready.