On-Site Finance Support Specialist (Voice)

Private Advertiser; Taguig; On-site; PHP 201,000 - 290,000; Full time

Job summary

Private Advertiser is hiring for an on-site Customer Service Associate in Metro Manila. You will respond to high volumes of inbound interactions via phone and digital channels, assisting customers with inquiries and transactions while maintaining a positive, empathetic approach.

The role emphasizes clear communication, adherence to processes, and accurate documentation, with escalation when needed and collaboration with internal teams to ensure timely resolutions.

Qualifications

• 6+ months of Customer Service experience in BPO
• Completed at least 2 years of college education

Responsibilities

• Respond to and resolve high volumes of inbound customer interactions across phone and digital channels.
• Assist customers with inquiries and service requests with empathy.
• Deliver a positive customer experience through clear communication and problem-solving.
• Follow established processes and regulatory guidelines.
• Navigate multiple systems to access information and document interactions.
• Escalate complex issues to experienced colleagues or leadership when appropriate.
• Collaborate with peers and internal partners to resolve issues and ensure satisfaction.
• Review customer information for accuracy and maintain records.

Skills

Empathy

Communication

Problem-solving

Education

Two years of college

Job description

Private Advertiser is hiring for an on-site Customer Service Associate in Metro Manila. You will respond to high volumes of inbound interactions via phone and digital channels, assisting customers with inquiries and transactions while maintaining a positive, empathetic approach.

The role emphasizes clear communication, adherence to processes, and accurate documentation, with escalation when needed and collaboration with internal teams to ensure timely resolutions.