Financial Services Customer Experience Specialist - On-Site

Private Advertiser; Taguig; On-site; PHP 360,000 - 600,000; Full time

Job summary

Private Advertiser is seeking a customer support professional to assist customers with banking and financial services. The role emphasizes empathy across channels (phone, text, chat, video chat) in a high-volume environment and requires adherence to guidelines and regulations.

Candidates should graduate from Banking and Finance, Management, Communication Arts, Commerce, Mathematics or related fields and be amenable to working on-site with a flexible schedule and training period.

Qualifications

• Must have completed a degree in Banking and Finance, Management, Communication Arts, Commerce, Mathematics or related fields.
• Willingness to work on-site in Taguig, Philippines.
• Able to handle voice channel interactions and provide customer support.

Responsibilities

• Support customers and seek ways to improve inquiries or issues with empathy across multiple channels in a fast-paced environment.
• Answer inquiries, resolve problems and provide best-in-class customer experience while following policies and regulations.

Education

Graduate of Banking and Finance, Management, Communication Arts, Commerce, Mathematics and other related courses

Job description

Private Advertiser is seeking a customer support professional to assist customers with banking and financial services. The role emphasizes empathy across channels (phone, text, chat, video chat) in a high-volume environment and requires adherence to guidelines and regulations.

Candidates should graduate from Banking and Finance, Management, Communication Arts, Commerce, Mathematics or related fields and be amenable to working on-site with a flexible schedule and training period.