Global Work & Life Leader — AI-Driven Employee Services

Mondelez International Inc.

Manila

On-site

PHP 4,000,000 - 8,000,000

Full time

14 days+

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Job summary

Mondelēz International is seeking a senior leader to drive the Work & Life organization, delivering high-quality employee lifecycle services across markets and transforming how those services are delivered. You will shape the employee experience at scale with automation, AI-enabled service delivery and digital-first ways of working.

Lead a global team, set the service strategy, and partner with People leadership to simplify processes, improve efficiency and ensure compliance.

Qualifications

Significant leadership experience in global or multi region HR operations, employee lifecycle services, People Services, shared services or a comparable environment.
Strong understanding of end to end employee lifecycle processes and how these connect to the broader employee experience.
Experience leading large, geographically dispersed teams and building high performing organizations through change.
A strong track record of leading transformation, process simplification and continuous improvement in a complex global organization.
Experience designing or evolving shared services operating models, service delivery frameworks and governance.
Experience with AI enabled HR service delivery, including virtual agents, intelligent case management, workflow automation or similar technologies.
Familiarity with enterprise HR platforms such as Workday and HR case management tools such as ServiceNow is an advantage.
Strong understanding of how technology, automation, data and analytics can improve employee experience and operational performance.
Strong business and stakeholder management capability, with the credibility to influence senior leaders and work effectively across functions, markets and cultures.
Demonstrated ability to use data and insights to identify issues, make decisions, prioritize investments and drive measurable improvements.
Experience managing large scale programs, multiple priorities and complex organizational change.
Commercial and financial acumen, including experience managing budgets, vendors and external partners.
A strong employee and customer mindset, with the ability to balance experience, efficiency, compliance and business needs.
Excellent communication, influencing, problem solving and decision making skills.

Responsibilities

Lead and develop a global team responsible for Work & Life service delivery, creating a high performing and customer focused organization.
Own the global service strategy and operating model for Work & Life, balancing global standards with local business and regulatory requirements.
Drive continuous improvement and transformation across employee lifecycle processes by challenging complexity, leveraging AI and intelligent automation, including virtual agents, predictive workflows and self service, and identifying opportunities for simplification at scale.
Identify opportunities to improve how work is delivered through technology, automation and new ways of working while ensuring a strong employee experience.
Establish clear service performance measures and use data, insights and employee feedback to improve service quality, experience and operational effectiveness.
Lead service performance and business reviews with People leadership and key stakeholders, creating transparency and accountability around service delivery and improvement priorities.
Partner across People Services, People Experience, Technology and other functions to ensure processes, platforms and ways of working are connected across the employee journey.