Global Work & Life Lead

Mondelez Philippines, Inc.; Manila; On-site; PHP 2,500,000 - 4,500,000; Full time

Job summary

Mondelēz International in Manila, Philippines seeks an accomplished leader to head Global Work & Life services, delivering high-quality employee lifecycle support at scale. You will drive strategic direction, operating model design, and automation initiatives across markets, while ensuring exceptional employee experience and governance.

You will lead a large, distributed team, partner with Technology and People Functions, and manage budgets to prioritize investments that strengthen service

Qualifications

• Significant leadership experience in global or multi-region HR operations.
• Deep understanding of end-to-end employee lifecycle processes.
• Experience leading large, geographically dispersed teams.
• Track record of transformation and continuous improvement in a complex global organization.
• Familiarity with shared services operating models and governance.
• Interest in AI-enabled HR service delivery and automation.
• Strong data-driven decision making and stakeholder management.

Responsibilities

• Lead and develop a global Work & Life team delivering service, shaping a customer-focused organization.
• Own the global service strategy and operating model for Work & Life, balancing standards with local requirements.
• Drive continuous improvement using AI, automation, virtual agents and self-service at scale.
• Identify opportunities to improve work delivery through technology and new ways of working.
• Establish service performance measures and use data and feedback to improve quality and efficiency.
• Lead service performance reviews with People leadership and key stakeholders to drive priorities.
• Partner across People Services, Technology and other functions to connect processes across the employee journey.
• Strengthen governance, controls and compliance with global standards and local requirements.
• Oversee external partners and vendors to ensure value and quality of Work & Life services.
• Manage the Work & Life budget and resources, aligning investments with strategic priorities.
• Lead organizational change and coach teams to adopt new processes and technologies.
• Foster a culture of curiosity and continuous learning within the team.
• Develop leaders and team members for the future of People Services.

Skills

Global HR operations

Employee lifecycle

Change management

AI-enabled HR delivery

Stakeholder management

Data-driven decisions

Leadership

People Services

Tools

Workday

ServiceNow

Job description

Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You will lead the global Work & Life organization, delivering high-quality employee lifecycle services to more than 90,000 employees across our markets — and transforming how those services are delivered. With responsibility spanning the full employee journey, from onboarding and employee administration through key life and career moments to offboarding, you will shape how employees experience our People services at scale while driving a bold shift toward automation, AI-enabled service delivery and digital-first ways of working.

How you will contribute

You will lead the global Work & Life organization, delivering high quality employee lifecycle services to more than 90,000 employees across our markets and transforming how those services are delivered. With responsibility spanning the full employee journey, from onboarding and employee administration through key life and career moments to offboarding, you will shape how employees experience our People services at scale while driving greater automation, AI enabled service delivery and digital first ways of working.

You will:

• Lead and develop a global team responsible for Work & Life service delivery, creating a high performing and customer focused organization.
• Own the global service strategy and operating model for Work & Life, balancing global standards with local business and regulatory requirements.
• Drive continuous improvement and transformation across employee lifecycle processes by challenging complexity, leveraging AI and intelligent automation, including virtual agents, predictive workflows and self service, and identifying opportunities for simplification at scale.
• Identify opportunities to improve how work is delivered through technology, automation and new ways of working while ensuring a strong employee experience.
• Establish clear service performance measures and use data, insights and employee feedback to improve service quality, experience and operational effectiveness.
• Lead service performance and business reviews with People leadership and key stakeholders, creating transparency and accountability around service delivery and improvement priorities.
• Partner across People Services, People Experience, Technology and other functions to ensure processes, platforms and ways of working are connected across the employee journey.
• Strengthen governance, controls and process ownership, ensuring global standards, local requirements, documentation and compliance obligations are effectively managed.
• Oversee external partners and suppliers supporting Work & Life services and ensure strong performance, value and service quality.
• Manage the Work & Life budget and resources, ensuring investments are aligned with strategic priorities.
• Lead change across the organization and support teams and stakeholders as new processes, technologies and ways of working are introduced.
• Build a culture of curiosity, ownership and continuous learning within the team.
• Coach and develop leaders and team members, building the capabilities needed for the future of People Services.

What you will bring

A desire to shape the future of employee services and the leadership experience to translate strategy into scalable, high quality execution. You will bring:

• Significant leadership experience in global or multi region HR operations, employee lifecycle services, People Services, shared services or a comparable environment.
• Strong understanding of end to end employee lifecycle processes, from hire to retire, and how these connect to the broader employee experience.
• Experience leading large, geographically dispersed teams and building high performing organizations through change.
• A strong track record of leading transformation, process simplification and continuous improvement in a complex global organization.
• Experience designing or evolving shared services operating models, service delivery frameworks and governance.
• Experience with or strong interest in AI enabled HR service delivery, including virtual agents, intelligent case management, workflow automation or similar technologies.
• Familiarity with enterprise HR platforms such as Workday and HR case management tools such as ServiceNow is an advantage.
• Strong understanding of how technology, automation, data and analytics can improve employee experience and operational performance.
• Strong business and stakeholder management capability, with the credibility to influence senior leaders and work effectively across functions, markets and cultures.
• Demonstrated ability to use data and insights to identify issues, make decisions, prioritize investments and drive measurable improvements.
• Experience managing large scale programs, multiple priorities and complex organizational change.
• Commercial and financial acumen, including experience managing budgets, vendors and external partners.
• A strong employee and customer mindset, with the ability to balance experience, efficiency, compliance and business needs.
• Excellent communication, influencing, problem solving and decision making skills.

No Relocation support available

Business Unit Summary

At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.

We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.

Our 80,000 makers and bakers are located in more than80countries and we sell our products in over150countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen—and happen fast.

Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

RegularService Operations (Delivery)Global Business Services