Global Virtual Desktop Delivery Lead

Xerox Philippines; Cebu City; On-site; PHP 1,000,000 - 2,000,000; Full time

Job summary

Xerox Philippines is seeking a Service Delivery Manager to coordinate Virtual Desktop Services across stakeholders, onboard new roles, apps and services from POC to Production, and own projects end-to-end.

You will represent Xerox with suppliers and IT towers, drive resolution, and communicate technical matters with business partners to deliver high-quality end-user computing solutions.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, Business Administration, Contract Administration, Finance, or related field.
• Knowledgeable in Virtual desktops and cloud technologies.
• Experience in Service Delivery at a high level.

Responsibilities

• Work with geographic business stakeholders to build relationships, gather requirements, document, plan deployments, able to own and drive projects to fruition.
• Migrate users, onboard new roles, applications and services from POC through to Production.
• Represent Xerox with suppliers and IT towers, speak to technical matters, gather information and drive resolution.
• Represent the team on CritSit / MIM, fire drills and Tiger teams, driving communications with partners and stakeholders.
• Troubleshoot and resolve issues efficiently during migration and onboarding activities.

Skills

Virtual desktops

Cloud technologies

ITIL knowledge

Excellent communication

Education

Bachelor’s/Master’s degree in Computer Science or related discipline

Tools

ServiceNow

Windows environments

Job description

Xerox Philippines is seeking a Service Delivery Manager to coordinate Virtual Desktop Services across stakeholders, onboard new roles, apps and services from POC to Production, and own projects end-to-end.

You will represent Xerox with suppliers and IT towers, drive resolution, and communicate technical matters with business partners to deliver high-quality end-user computing solutions.