Global UCC Architect: Teams Phone & Collaboration

Henkel; Makati; Hybrid; PHP 1,000,000 - 1,800,000; Full time

Benefits offered by this job

Hybrid work model

Global growth opportunities

HMO healthcare coverage

Provident Fund

Employee Share Plan

Job summary

Henkel is seeking an IT Consultant – UCC to drive strategy, architecture, and improvements of enterprise communication services worldwide. You will lead the design and implementation of Unified Communications and collaboration solutions across a global environment, ensuring security, compliance, and operational excellence.

The role covers Microsoft Teams Phone, telephony architecture, SBCs, and end-to-end project delivery.

Qualifications

• Master’s degree in Information Technology, Computer Science, Engineering, or related field.
• 7+ years in Unified Communications, Collaboration Technologies, or Enterprise IT; ITIL cert and Agile PM knowledge desirable.
• Strong expertise in UCC technologies including Microsoft Teams Phone, VoIP, Direct Routing, SBCs, telephony and conferencing.
• Hands-on with Audio/Video tech like Microsoft Teams Rooms, meeting room solutions, and collaboration devices.

Responsibilities

• Lead design, evaluation, and implementation of UCC and Audio/Video solutions across a global environment.
• Own and drive the global Microsoft Teams Phone and telephony architecture strategy; manage telephony infrastructure and SBCs.
• Manage end-to-end UCC projects from concept to deployment with stakeholders and technical teams.
• Drive service excellence through vendor and service provider management; monitor SLA and KPI performance.
• Develop automation, reporting, and operational tools using PowerShell; improve reliability and efficiency.
• Collaborate with global teams to define standards, governance, and lifecycle strategies for communication technologies.

Skills

Unified Communications

Collaboration technologies

Agile project management

ITIL knowledge

Education

Master's degree

Tools

Microsoft Teams Phone

VoIP

Direct Routing

SBCs

PowerShell

Teams Rooms

Job description

Henkel is seeking an IT Consultant – UCC to drive strategy, architecture, and improvements of enterprise communication services worldwide. You will lead the design and implementation of Unified Communications and collaboration solutions across a global environment, ensuring security, compliance, and operational excellence.

The role covers Microsoft Teams Phone, telephony architecture, SBCs, and end-to-end project delivery.