IT Consultant (Unified Communications & Collaboration (UCC))

Henkel; Makati; On-site; PHP 1,100,000 - 2,000,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work model

Work from anywhere up to 30 days/year

HMO healthcare coverage

Job summary

Henkel is seeking an IT Consultant – UCC to lead the strategy, architecture, and continuous improvement of enterprise communication services for a global enterprise. You will own Teams Phone, telephony architecture, and end-to-end UCC projects across regions, driving efficiency, security, and user experience.

The role requires strong ITIL background, vendor management, and PowerShell automation, with collaboration across global teams to enable a scalable digital workplace.

Qualifications

• Master’s degree in IT, CS, Engineering or related field.
• Seven+ years in Unified Communications, Collaboration Technologies, or Enterprise IT; ITIL certification and Agile PM knowledge desirable.
• Expertise in UCC tech including Microsoft Teams Phone, VoIP, Direct Routing, SBCs, telephony and conferencing.
• Hands-on experience with Audio/Video technologies including Teams Rooms and workplace devices.
• Strong ITIL understanding and service lifecycle management; continual improvement experience.
• PowerShell scripting, automation, reporting, and operational tooling proficiency.
• Vendor management, stakeholder engagement, and technical consulting; SLA/KPI governance.

Responsibilities

• Lead design, evaluation, and implementation of UCC across a global environment.
• Own and drive Microsoft Teams Phone and telephony architecture strategy.
• Manage end-to-end UCC projects from concept to deployment.
• Monitor SLA/KPI, optimize costs, improve telephony and collaboration services.
• Develop automation and tooling to improve reliability and efficiency.
• Collaborate with global teams to define standards and lifecycle strategies.

Skills

Stakeholder engagement

Vendor management

Agile project management

ITIL knowledge

PowerShell scripting

SLA/KPI management

Education

Master’s degree in Information Technology, Computer Science, Engineering

Tools

Microsoft Teams

Direct Routing

Operator Connect

SBCs

Job description

About this Position

Join Henkel and help shape the future of global communication and collaboration. As an IT Consultant – UCC, you will drive the strategy, architecture, and continuous improvement of enterprise communication services that enable employees to connect and collaborate seamlessly from anywhere.

What you´ll do

• Lead the design,evaluation, and implementation of Unified Communications and Audio/Videosolutions across a global environment; Ensure solutions align with businessrequirements, security standards, compliance requirements, and operationalprocesses
• Own and drivethe global Microsoft Teams Phone and telephony architecture strategy; Managetelephony infrastructure, carrier integrations, number management, SessionBorder Controller (SBC) architecture, and long-term technology roadmaps
• Manageend-to-end UCC projects from concept to deployment; Partner with businessstakeholders and technical teams to oversee planning, change management,process integration, documentation, and operational handovers
• Drive serviceexcellence through effective vendor and service provider management; MonitorSLA and KPI performance, optimize costs, and continuously improve telephony,conferencing, and collaboration services globally
• Developautomation, reporting, and operational tools using PowerShell and relatedtechnologies; Improve service reliability, standardization, operationalefficiency, and overall user experience across the communication landscape
• Collaborate withglobal teams to define standards, governance models, and lifecycle strategiesfor communication technologies; Support Henkel’s Digital Workplacetransformation by delivering scalable, secure, and business-focused solutions

What makes you a good fit

• Master’s degree in Information Technology, Computer Science, Engineering, or a related field
• Minimum of seven (7) years of experience in Unified Communications, Collaboration Technologies, or Enterprise IT; ITIL certification and Agile Project Management knowledge are highly desirable
• Strong expertise in Unified Communications & Collaboration (UCC) technologies, including Microsoft Teams Phone, VoIP, Direct Routing, Operator Connect, SBCs, telephony, conferencing, and collaboration platforms; Proven ability to design, implement, and support scalable communication solutions in a global enterprise environment
• Hands-on experience with Audio/Video technologies, including Microsoft Teams Rooms, meeting room solutions, conference systems, and workplace collaboration devices; Skilled in delivering modern workplace experiences that enhance communication, productivity, and user engagement
• Solid understanding of IT Service Management (ITIL), including Incident, Problem, Change, Request, and Service Lifecycle Management; Experienced in maintaining service quality, driving continual improvement initiatives, and ensuring operational excellence
• Proficiency in PowerShell scripting, automation, reporting, and operational tooling; Capable of streamlining processes, improving service reliability, and increasing operational efficiency through automation and standardization
• Strong vendor management, stakeholder engagement, and technical consulting skills; Experienced in SLA/KPI management, service governance, solution design, platform lifecycle management, and collaborating with business and technical teams to deliver business-focused communication services

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.