Travel Support Fixed Term

Booth; Makati; Remote; PHP 391,000 - 580,000; Full time

Job summary

Pay Later Travel is looking for a Support Specialist to assist customers throughout their booking journey, including ticketing, rebookings, refunds, and schedule changes. You’ll work across phone, live chat, and written channels using Sabre GDS and CRM tools to ensure accurate, timely, and empathetic support in a fast-paced, remote setting.

Ideal candidates have travel operations experience, strong communication skills, and a proactive, data-driven mindset.

Qualifications

• Sabre proficiency enabling ticketing, changes, and fare-rule compliance.
• Experience supporting travellers through bookings, rebooks, refunds, and schedule changes.

Responsibilities

• Deliver accurate, timely, and empathetic support across phone, chat, and written channels.
• Escalate issues when needed and share observations to improve the customer experience.
• Collaborate with peers and leaders to foster a supportive, high-performing team culture.
• Understand role contribution to team objectives and consistently own responsibilities.
• Flag workflow issues and propose improvements to enhance efficiency.

Skills

Sabre Proficiency

Travel operations experience

Strong communication

Adaptable & tech-savvy

Accountability & drive

Tools

Sabre GDS

CRM platforms

Job description

Job Description:

About Pay Later Travel

At Pay Later Travel, we’re on a mission to make travel more accessible and stress-free. As an Australian-based fintech leader, we empower customers with flexible travel payment solutions. Our team plays a critical role in delivering seamless experiences for travelers around the world.

Why Join Us

• Growth: Be part of a high-growth, innovative company that’s changing how people travel.
  
• Impact: Contribute to exceptional customer journeys through smart, human support.
  
• Culture: Thrive in a culture that values ownership, teamwork, and continuous improvement.
  
• Flexibility: Enjoy flexibility, meaningful work, and global career opportunities.
  

Role Overview

As a Support Specialist, you’ll be responsible for supporting customers throughout their booking journey. You will work within a specific area of our travel operations, such as ticketing, rebookings, refunds, schedule changes, or frontline support, based on business needs and your skillset.

You may be working on inbound channels like phone and live chat, or focused on administrative and back-office tasks. Either way, engaging with customers through written and verbal communication is a key part of your role and may evolve over time. Across all areas, your goal is the same: to deliver accurate, timely, and empathetic support that helps customers travel with confidence.

You’ll communicate through phone, chat, and written channels, and use tools like Sabre GDS and CRM platforms to ensure smooth resolution and a high-quality experience.

Key Responsibilities

Be Customer Obsessed

• Deliver accurate, timely, and friendly support that builds trust and resolves customer needs effectively.
  
• Escalate issues when needed and share observations that could improve the customer experience.
  

Be a Team Player

• Work constructively with peers and leaders, contributing to a supportive and collaborative team culture.
  
• Communicate clearly, respond to feedback, and uphold PLT’s values in how you work with others.
  

Have Clear Goals

• Understand how your role contributes to team objectives and deliver consistently on your responsibilities.
  
• Track your own performance, seek clarity when needed, and take ownership of your results.
  

Identify Problems and Don’t Tolerate Them

• Flag issues in your workflow and take reasonable steps to resolve them or seek support.
  
• Share ideas to improve how things work and contribute to a culture of problem-solving.
  

Be Data-Led – Test & Learn

• Use available data to prioritise tasks and make informed decisions in your daily work.
  
• Embrace feedback, try new approaches, and look for ways to improve your impact over time.
  

Who You Are

• Travel Operations Experience: You bring professional travel support experience.
  
• Sabre Proficiency: You have full proficiency in Sabre and can independently manage ticketing, changes, and compliance with fare rules.
  
• Strong Communication: You’re a clear communicator who provides empathetic, customer-focused support via phone and written channels.
  
• Adaptable & Tech-Savvy: You’re adaptable, solutions-oriented, and comfortable using digital tools in a fast-paced, remote work environment.
  
• Accountability & Drive: You take ownership, act with urgency, and are committed to delivering a high standard of work every day.
  

Requirements: