Global TechOps Engineer — IT Infra (Manila, 24x7)

NCC Group; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Transportation and rice allowances

Night differential

Overtime pay

Holiday pay

13th-month pay

Performance-based bonus

Day-1 HMO healthcare coverage

Outpatient medicine reimbursement

Group life insurance

EAP with 24/7 confidential counselling

Generous vacation and sick leave

Special Time Off

Company share plan

Sharesave scheme

Job summary

NCC Group is seeking a TechOps Engineer to help deliver, operate, monitor, and improve global IT infrastructure and platforms. The role focuses on availability, stability, and security of internal systems and customer-facing platforms.

You will support 24x7 operations, manage data centres, networks, cloud hosting, storage, virtualization, containers, backup, and DR capabilities, ensuring services are designed, tested, documented, and supported.

Qualifications

• Asset and configuration management: maintain secure configuration and accurate information.
• Availability and capacity management: ensure components meet performance targets.
• Change management: handle high-impact, complex changes with proper processes.
• Coding and scripting: knowledge of scripting tools in use.
• Continual service improvement: identify optimization opportunities with guidance.
• Incident management: diagnose incidents and prioritize resolutions.
• Ownership and initiative: own issues until resolved.
• Problem management: investigate patterns and implement remedies.
• Service Management Framework knowledge: awareness of ITIL/ITSM processes.
• Service focus: establish coherent frameworks from inputs.
• Technical specialism: draft and maintain procedures and standards.
• Technical understanding: understand concepts and fit into broader landscape.
• Testing: review requirements and define test conditions.
• User focus: identify user needs and evidence-based outcomes.
• IT Infrastructure: design, implement, administer, support infra/services.
• Information Security: incorporate security controls in solutions.
• Modern standards approach: apply modern standards competently.
• Problem solving: investigate patterns and implement preventative measures.
• Systems design: design medium-risk, complex systems.
• Systems integration: define integration build and interfaces.
• Troubleshooting and problem resolution: diagnose root causes across tech.

Responsibilities

• Create and maintain documentation.
• Perform all routine tasks according to process and checklists.
• Monitor infrastructure and applications services.
• Alert and take appropriate action.
• Participate in cross-functional teams within GTS as directed by Senior Managers.

Skills

Asset and configuration management

Availability and capacity management

Change management

Coding and scripting

Continual service improvement

Incident management

Ownership and initiative

Problem management

Service Management Framework knowledge

Service focus

Technical specialism

Technical understanding

Testing

User focus

IT Infrastructure

Information Security

Modern standards approach

Problem solving

Systems design

Systems integration

Troubleshooting and problem resolution

Tools

Microsoft Server

Linux

Cloud platforms (AWS)

Backup solutions (Veeam)

Networking

Job description

NCC Group is seeking a TechOps Engineer to help deliver, operate, monitor, and improve global IT infrastructure and platforms. The role focuses on availability, stability, and security of internal systems and customer-facing platforms.

You will support 24x7 operations, manage data centres, networks, cloud hosting, storage, virtualization, containers, backup, and DR capabilities, ensuring services are designed, tested, documented, and supported.