Customer-Driven Software Support Engineer (Night Shift)

Open iT, Inc.; Lucena; On-site; PHP 334,800 - 558,000; Full time

Job summary

Open iT, Inc. is searching for a Software Support Engineer based in Lucena, Philippines. This role involves troubleshooting Open iT products and providing exceptional customer service. You will collaborate with customers, resolve issues efficiently, and document processes to enhance knowledge.

The ideal candidate has proven experience in Windows support and excellent problem-solving skills. Strong communication skills are a must to guide users in a non-technical manner. Candidates should be prepared to work the night shift if required.

Qualifications

• Proven experience in Windows application and support.
• Understanding of basic IT infrastructure and system operations.
• Experience in customer service is a plus.

Responsibilities

• Act as primary point of contact for customers by responding to queries.
• Troubleshoot and resolve technical issues related to product installation.
• Document technical issues and solutions for future reference.

Skills

Windows application support

Problem-solving

Communication skills

Tools

SQL Server

AD/LDAP

SCCM

AWS

Azure

Job description

Open iT, Inc. is searching for a Software Support Engineer based in Lucena, Philippines. This role involves troubleshooting Open iT products and providing exceptional customer service. You will collaborate with customers, resolve issues efficiently, and document processes to enhance knowledge.

The ideal candidate has proven experience in Windows support and excellent problem-solving skills. Strong communication skills are a must to guide users in a non-technical manner. Candidates should be prepared to work the night shift if required.