L1 Tech Helpdesk – 24/7 Shifts & Growth
Outsourced Quality Assured Services Inc. (ISO Certified)
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Job summary
Outsourced.ph, a leading ISO-certified Philippines offshore outsourcing company, seeks a Technical Support Helpdesk Representative to assist customers with software, hardware, and IT system issues. You will be the first point of contact via phone, email, or chat, aiming for timely resolutions and high customer satisfaction.
Role involves diagnosing problems, guiding customers through solutions, and escalating complex cases.
Qualifications
- Experience in technical support or helpdesk roles.
- Strong troubleshooting and problem-solving abilities.
- Excellent communication and customer-service skills.
Responsibilities
- Provide technical assistance to customers via phone, email, or chat.
- Diagnose and troubleshoot issues related to software, hardware, and networks.
- Document interactions and resolutions in the ticketing system.
Skills
Tools
Job description
Outsourced.ph, a leading ISO-certified Philippines offshore outsourcing company, seeks a Technical Support Helpdesk Representative to assist customers with software, hardware, and IT system issues. You will be the first point of contact via phone, email, or chat, aiming for timely resolutions and high customer satisfaction.
Role involves diagnosing problems, guiding customers through solutions, and escalating complex cases.
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