Remote L1 Helpdesk Technician – Night Shift

ScalableOS

Makati

On-site

PHP 223,200 - 334,800

Full time

14 days+

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Benefits offered by this job

Health Insurance

Life Insurance

Paid Time Off (PTO)

Company-Provided Equipment

Training and Career Development Opportunities

Job summary

ScalableOS in Makati City, Philippines is looking for a Level 1 Helpdesk Technician who will be the first point of contact for customers needing technical assistance. This role emphasizes exceptional customer service while resolving technical issues related to desktops, laptops, and applications.

The ideal candidate should have strong problem-solving skills, attention to detail, and a basic understanding of Windows OS. This position offers full Philippine Statutory Benefits, health insurance, and opportunities for training and career development.

Qualifications

1+ year of experience in Help Desk, Technical Support, or Customer Support role.
Basic understanding of Windows operating systems and desktop troubleshooting.
Strong attention to detail and ability to document issues accurately.

Responsibilities

Provide first-level troubleshooting and support for hardware, software, and connectivity issues.
Guide end users through troubleshooting steps in a customer-friendly manner.
Document issues and troubleshooting steps in the ticketing system.