Global Services Operations Specialist

Booth & Partners; Makati; On-site; PHP 480,000 - 720,000; Full time

Job summary

Booth & Partners is seeking a Global Services Ops Specialist in Makati to support the end-to-end services lifecycle from pre-sales through delivery. You will handle SOW development, pricing governance, and service request processing while coordinating with Legal, Sales, and cross-functional teams.

The role requires strong data analysis, process monitoring, and the ability to resolve issues in a fast-paced environment. Expect involvement in margin governance and central repository maintenance.

Qualifications

• Intermediate knowledge of service management and operations.
• Strong analytical and problem-solving skills.
• Ability to prioritize and manage multiple tasks.
• Proficiency with operational software and data tools.
• High EQ and ability to work independently and in a cross-functional team.

Responsibilities

• Perform data entry and maintain records in operational systems.
• Monitor service request queues and escalate issues as needed.
• Collaborate with internal teams to gather information and clarify requests.
• Execute, manage, and prioritize service operational tasks with timely responses.
• Generate and review routine reports on service performance.
• Identify and participate in process improvement initiatives.

Skills

Service management

Data analysis

Stakeholder communication

Task prioritization

Cross-functional collaboration

Tools

Operational software

Job description

Booth & Partners is seeking a Global Services Ops Specialist in Makati to support the end-to-end services lifecycle from pre-sales through delivery. You will handle SOW development, pricing governance, and service request processing while coordinating with Legal, Sales, and cross-functional teams.

The role requires strong data analysis, process monitoring, and the ability to resolve issues in a fast-paced environment. Expect involvement in margin governance and central repository maintenance.