Strategic Client Success & Growth Manager

Booth & Partners; Makati; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Booth & Partners is seeking a Client Services Manager in Makati to own client relationships, drive retention, and optimize commercial outcomes across an assigned portfolio. You will advocate for the client while aligning operations and commercial goals, ensuring successful onboarding and ongoing satisfaction.

You will manage executive-level relationships, monitor CES, and coordinate with Operations, HR, and Finance to protect recurring revenue and ensure service delivery aligns with contracted

Qualifications

• Minimum 5 years experience in client success, account management, or client operations.
• Strong client relationship and communication skills.
• Strong commercial awareness and business judgment.
• Strong problem-solving and decision-making capability.
• Strong organizational and prioritization skills.
• Ability to manage multiple clients simultaneously.
• Experience with CRM systems and structured account management.
• Leadership mindset with ownership mentality.
• Experience in outsourcing, staffing, managed services, or BPO environments preferred.

Responsibilities

• Maintain trusted, executive-level client relationships.
• Act as the primary escalation point for all client concerns.
• Conduct regular client check-ins and business reviews.
• Ensure alignment of expectations, scope, and service delivery.
• Drive long-term client retention and partnership strength.
• Maintain and regularly update CES tracking for assigned clients.
• Identify early risk indicators and implement mitigation plans.
• Ensure proactive engagement cadence aligned with CES framework.
• Escalate at-risk accounts internally and drive recovery plans.
• Maintain accurate client health documentation.
• Identify early warning indicators of potential churn or contraction.
• Lead proactive retention planning and intervention strategies.
• Partner with leadership and operations to resolve retention risks.
• Protect recurring revenue and maintain portfolio stability.
• Execute structured retention interventions when required.
• Maintain awareness of account margin performance.
• Identify opportunities to improve commercial outcomes.
• Support contract renewals, amendments, and pricing alignment.
• Ensure commercial sustainability of client engagements.
• Partner with leadership on strategic account planning.
• Support onboarding governance aligned with Booth’s onboarding framework.
• Ensure proper transition from Sales to Operations.
• Confirm alignment of scope, expectations, and service delivery.
• Identify and resolve onboarding risks early.
• Ensure clients achieve initial success milestones.

Skills

Client relationship management

CRM systems

Strategic account management

Leadership mindset

Communication skills

Problem-solving

Job description

Booth & Partners is seeking a Client Services Manager in Makati to own client relationships, drive retention, and optimize commercial outcomes across an assigned portfolio. You will advocate for the client while aligning operations and commercial goals, ensuring successful onboarding and ongoing satisfaction.

You will manage executive-level relationships, monitor CES, and coordinate with Operations, HR, and Finance to protect recurring revenue and ensure service delivery aligns with contracted