Tech Experience & IT Operations Lead

Booth & Partners; Philippines; On-site; PHP 1,200,000 - 1,800,000; Full time

Job summary

Booth & Partners in Makati, Philippines, is seeking a Tech Experience Manager to lead the Tech Experience team and ensure seamless day-to-day end-user IT support and high-quality services. This role owns IT support delivery and asset lifecycle management, partnering with the Sr.

Director of IT and Client Solutions and with Security/Infrastructure on cross-functional requirements. You will drive team leadership, performance metrics, and Lean-driven process improvements, ensuring scalable, secure

Qualifications

• Minimum 4 years in IT service management or a similar role.
• Experience in end-user IT support/service desk management.
• Proven people leadership in a technical support or service desk team.
• Familiarity with asset lifecycle practices and basic network/endpoint knowledge.

Responsibilities

• Lead, mentor, and develop the Tech Experience team.
• Validate quality and adherence to standards.
• Monitor KPIs and drive continuous improvement.
• Collaborate with cross-functional teams on upgrades and scalability.
• Ensure scalable solutions and proactive support.
• Manage IT asset lifecycle and inventory records.
• Oversee IT service desk and on-site support.
• Escalate security/incidents per policy.

Skills

IT service management

People leadership

End-user support

Asset lifecycle management

KPI tracking

Lean principles

Cross-functional collaboration

Security awareness

Education

BS degree in Engineering, Computer Science, or related field

Tools

Google Workspace

Zoho

Fortinet

pfSense

Job description

Booth & Partners in Makati, Philippines, is seeking a Tech Experience Manager to lead the Tech Experience team and ensure seamless day-to-day end-user IT support and high-quality services. This role owns IT support delivery and asset lifecycle management, partnering with the Sr.

Director of IT and Client Solutions and with Security/Infrastructure on cross-functional requirements. You will drive team leadership, performance metrics, and Lean-driven process improvements, ensuring scalable, secure