Tech Experience Lead: IT Service Delivery & Innovation

Booth & Partners; Philippines; On-site; PHP 1,800,000 - 2,400,000; Full time

Job summary

Booth & Partners in Makati, Philippines, seeks a Tech Experience Manager to lead the end-user technology support team and ensure seamless IT services. This role owns service delivery, asset lifecycle management, and coordination with Security and Infrastructure on compliance and risk matters.

You will mentor the Tech Experience team, monitor KPIs, and drive Lean process improvements while collaborating with stakeholders to deliver scalable and secure user experiences.

Qualifications

• At least 4 years of experience in IT service management or a similar role.
• Experience leading a technical support or service desk team.
• Strong grasp of IT asset lifecycle practices and endpoint fundamentals.

Responsibilities

• Lead and develop the Tech Experience team for scalability and service excellence.
• Own IT service delivery and asset lifecycle management across the end-user environment.
• Collaborate with security/compliance and client-facing teams to align execution across units.
• Manage on-site support, device configuration, inventory, and escalation protocols.
• Create and review monthly/quarterly IT department reports and conduct process audits.

Skills

People leadership

IT service management

End-user IT support

Asset lifecycle management

KPIs & metrics

Lean principles

Cross-functional collaboration

Education

BS degree in Engineering/CS/IT or related field

Tools

Google Workspace

Zoho

Job description

Booth & Partners in Makati, Philippines, seeks a Tech Experience Manager to lead the end-user technology support team and ensure seamless IT services. This role owns service delivery, asset lifecycle management, and coordination with Security and Infrastructure on compliance and risk matters.

You will mentor the Tech Experience team, monitor KPIs, and drive Lean process improvements while collaborating with stakeholders to deliver scalable and secure user experiences.