GBS Sales Resolution Group Representative-12 Permanent

UPS International General Services Co.; Pampanga; On-site; PHP 279,000 - 446,000; Full time

Job summary

UPS International General Services Co. in Pampanga is seeking a customer-focused professional to deliver end-to-end service experiences for UPS Account Executives and preferred account holders.

You will own customer concerns through resolution, with proactive follow-ups and outbound calls to ensure timely solutions and high satisfaction. The role focuses on issue resolution, account support, shipment tracking updates, tracing and claims assistance, and operational coordination within a

Qualifications

• College level applicants or international equivalence accepted.
• Strong verbal and written communication skills required.
• Excellent problem-solving abilities expected.

Responsibilities

• Resolve service-related inquiries from UPS Account Executives and clients.
• Provide account management support and coordinate inquiries.
• Guide customers on shipping and tracking services and provide timely updates.
• Support tracing and claims investigations and resolve related concerns.
• Handle additional account and shipment requirements to ensure smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Verbal & written comms

Problem-solving skills

Education

College level

Job description

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Job Description

Job Summary

We are seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders. This role is responsible for resolving service-related issues, managing tracing and claims inquiries, processing refunds, and handling service recovery, while maintaining full ownership of customer concerns through to resolution. The position also includes proactive follow-ups and outbound calls to ensure timely solutions and exceptional customer satisfaction.

Key Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Qualifications

• College Level or international equivalent
• Strong verbal and written communication skills
• Excellent problem-solving abilities

Employee Type

Permanent

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