Account & Service Resolution Specialist

UPS Supply Chain Solutions, Inc.; Philippines; On-site; PHP 300,000 - 420,000; Full time

Job summary

UPS Supply Chain Solutions, Inc. is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders in the Philippines.

This role handles issue resolution, tracing and claims inquiries, refunds, and service recovery, while owning customer concerns from first contact to final resolution, with proactive follow-ups and outbound calls to ensure timely solutions and exceptional satisfaction.

Qualifications

• Strong verbal and written communication skills.
• Excellent problem-solving abilities.

Responsibilities

• Issue Resolution: Address and resolve inquiries from UPS Account Executives and their clients promptly and effectively.
• Account Management Support: Assist with account-related inquiries and coordination.
• Shipping & Tracking Services: Provide guidance and updates on shipment status.
• Tracing & Claims Assistance: Support investigations and resolve claims-related concerns.
• Operational Support: Handle additional account and shipment requirements to ensure smooth operations.
• Collaboration: Build strong relationships with internal teams to meet customer needs efficiently.

Skills

Verbal & written communication

Problem solving

Customer service mindset

Education

College level or international equivalent

Job description

UPS Supply Chain Solutions, Inc. is seeking a customer-focused professional to deliver a seamless, end-to-end service experience for UPS Account Executives and our preferred account holders in the Philippines.

This role handles issue resolution, tracing and claims inquiries, refunds, and service recovery, while owning customer concerns from first contact to final resolution, with proactive follow-ups and outbound calls to ensure timely solutions and exceptional satisfaction.