Customer Resolution Specialist - Global Accounts

UPS International General Services Co.; Pampanga; On-site; PHP 279,000 - 446,000; Full time

Job summary

UPS International General Services Co. in Pampanga is seeking a customer-focused professional to deliver end-to-end service experiences for UPS Account Executives and preferred account holders.

You will own customer concerns through resolution, with proactive follow-ups and outbound calls to ensure timely solutions and high satisfaction. The role focuses on issue resolution, account support, shipment tracking updates, tracing and claims assistance, and operational coordination within a

Qualifications

• College level applicants or international equivalence accepted.
• Strong verbal and written communication skills required.
• Excellent problem-solving abilities expected.

Responsibilities

• Resolve service-related inquiries from UPS Account Executives and clients.
• Provide account management support and coordinate inquiries.
• Guide customers on shipping and tracking services and provide timely updates.
• Support tracing and claims investigations and resolve related concerns.
• Handle additional account and shipment requirements to ensure smooth operations.
• Collaborate with internal teams to meet customer needs efficiently.

Skills

Verbal & written comms

Problem-solving skills

Education

College level

Job description

UPS International General Services Co. in Pampanga is seeking a customer-focused professional to deliver end-to-end service experiences for UPS Account Executives and preferred account holders.

You will own customer concerns through resolution, with proactive follow-ups and outbound calls to ensure timely solutions and high satisfaction. The role focuses on issue resolution, account support, shipment tracking updates, tracing and claims assistance, and operational coordination within a