Global Rev Ops Specialist - AI-Driven SaaS Operations

Emapta Global

Mandaluyong

On-site

PHP 670,000 - 1,116,000

Full time

2 days ago

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Benefits offered by this job

Night differential pay

HMO with free dependent

Ortigas office location

Salary Advance Program

Upskilling via Emapta Academy

Gym access 24/7

Lifestyle perks

Employee referrals

Annual leaves 20 days (5 cashable)

Mentorship & global exposure

Job summary

Emapta Philippines is seeking a Rev Ops Specialist to manage operational requests, uphold SLAs, and optimize CRM/ERP/PSA data across global teams. You will apply AI tools to automate routine tasks and contribute to cross‑functional process improvements.

A strong mix of attention to detail and clear stakeholder communication is essential. Join a role with international exposure, mentorship, and opportunities across a diverse, growth‑minded organization in Ortigas.

Qualifications

3–5 years in Sales Ops, Business Ops, or similar, ideally SaaS.
Proficient in CRM/ERP/PSA and MS 365.
Experience meeting SLAs with accurate case handling.
Detail‑oriented with proactive issue spotting.
Strong written and verbal communication across stakeholders.
Experience across shared services or global time zones.
Knowledge of AI tools or automation is a plus.

Responsibilities

Handle operational requests across Sales, Pro Services, Approvals, and related functions.
Manage cases from intake to resolution and meet SLAs.
Keep CRM/ERP/PSA data accurate and up-to-date.
Investigate issues, find root causes, and fix on first try.
Escalate when needed and communicate progress clearly.
Document SOPs and knowledge base articles.
Collaborate on testing and process improvements with Business Systems.
Use AI to summarize requests and automate repetitive tasks.
Support transformation initiatives as new processes are introduced.